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- Tasks: Lead and scale the delivery function, ensuring product initiatives align with business goals.
- Company: Join Chemist4U, a leading online pharmacy transforming healthcare in the UK.
- Benefits: Enjoy 33 days annual leave, discounted gym membership, and funded training.
- Why this job: Make a real impact on healthcare while developing your leadership skills.
- Qualifications: Proven experience in delivery leadership and strong understanding of Agile principles.
- Other info: Flexible hybrid working environment with opportunities for career growth.
The predicted salary is between 70000 - 90000 ÂŁ per year.
Chemist4U is one of the UK’s largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. We’re redefining modern healthcare and helping people “feel better for less”. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers’ doors. Join us and be part of a company that’s transforming healthcare and making a real difference every day.
Our purpose
Making medication and care faster, simpler and safer so people stay well for longer.
Our mission
Empower everyone to take control of their health by providing world class technology and pharmacy services.
Our values
Integrity
Positivity
Growth
Customer centricity
We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.
About the role
Reporting to: Chief Technical Officer
Job type: Permanent
Working Pattern & Hours: Monday-Friday, 37.5 hours per week
Location: Hybrid/Flexible (Office located: London, SE1 or Lancashire, WN8)
At Chemist4U, we’re looking for a Head of Delivery to build, lead, and scale our delivery function. This is a senior leadership role, responsible for ensuring product and engineering initiatives are delivered predictably, sustainably, and in line with business goals. You’ll work closely with the Head of Product, Engineering Manager, and senior stakeholders across the organisation to create a joined‑up, outcome‑driven delivery environment. You’ll define how delivery operates, set clear standards, and build a high‑performing team of Delivery Managers. This role is central to our evolution towards a more mature, product operating model, ensuring teams are aligned, risks are visible, and roadmaps translate into real‑world outcomes.
Key Responsibilities
The Head of Delivery will be responsible for leading and owning the following key areas:
- Building and leading the Delivery function, including hiring and line‑managing Delivery Managers
- Defining and embedding a clear delivery operating model across Product and Engineering
- Establishing predictable planning and delivery rhythms to support the product roadmaps
- Providing portfolio‑level oversight, surfacing dependencies, risks, and constraints early
- Improving flow, throughput, and delivery confidence across teams
- Creating clear visibility for senior stakeholders to support informed decision‑making
- Driving continuous improvement while keeping processes pragmatic and lightweight
- Building strong cross‑functional relationships across Product, Engineering, Clinical, Operations and Marketing
- Coaching teams in planning, flow principles, and sustainable delivery practices.
About You
As Head of Delivery, you’ll thrive if you bring calm and clarity to complex, fast‑paced environments and take real satisfaction in enabling teams to succeed. You will excel in this role if you possess the following skills and experience:
- Comfortable influencing and constructively challenging at senior levels
- Able to balance commercial urgency with realistic, sustainable delivery
- Focused on outcomes, clarity, and team wellbeing
- Pragmatic and thoughtful in improving delivery maturity.
Qualifications & Experience
This role requires an experienced delivery leader with a strong grasp of modern product operating models, capable of building delivery capability, improving predictability, and working confidently with senior stakeholders.
- Proven leadership experience across delivery functions in multi‑team product or engineering environments
- Strong understanding of modern product operating models, Agile and Kanban principles
- Demonstrable experience improving delivery predictability and portfolio visibility
- Experience working directly with senior stakeholders and cross‑functional leaders
- Background building and managing delivery capability.
- Experience in ecommerce, health tech or regulated environments
- Experience scaling delivery during periods of rapid growth
- Exposure to cloud‑native or modern engineering environments.
Company Benefits
Working with an NHS-focused organisation means doing work that truly matters, every day, you’ll help make a real, positive impact on the lives of patients across the UK and Ireland. And that’s just the start. We also offer:
- Discounted gym membership
- Funded training
- Enhanced Maternity & Paternity
- 33 days’ annual leave, including Christmas Day, Boxing Day, and New Year’s Day, with all other bank holidays flexible to take at your convenience.
Head of Delivery employer: Chemist4U
Contact Detail:
Chemist4U Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Delivery
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. The more people you know, the better your chances of landing that Head of Delivery role.
✨Tip Number 2
Prepare for interviews by researching Chemist4U and understanding their mission and values. Be ready to discuss how your experience aligns with their goals of making healthcare simpler and more accessible.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've built and managed delivery teams, improved processes, and delivered results in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of our innovative team at Chemist4U.
We think you need these skills to ace Head of Delivery
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Delivery role. Highlight your experience in leading delivery functions and working with senior stakeholders, as this will show us you understand what we're looking for.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've improved delivery predictability or built high-performing teams. We love seeing tangible results that demonstrate your impact!
Be Authentic: Let your personality shine through in your application. We value integrity and positivity, so don’t hesitate to express your passion for transforming healthcare and making a difference in people's lives.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets the attention it deserves!
How to prepare for a job interview at Chemist4U
✨Know the Company Inside Out
Before your interview, make sure you understand Chemist4U's mission and values. Familiarise yourself with their approach to healthcare and how they leverage technology. This will help you align your answers with their goals and show that you're genuinely interested in being part of their transformation.
✨Showcase Your Leadership Skills
As a Head of Delivery, you'll need to demonstrate your leadership experience. Prepare specific examples of how you've built and led teams in the past, particularly in fast-paced environments. Highlight your ability to influence senior stakeholders and drive outcomes, as this is crucial for the role.
✨Be Ready to Discuss Delivery Models
Brush up on modern product operating models, Agile, and Kanban principles. Be prepared to discuss how you've implemented these in previous roles and how they can be applied at Chemist4U. This shows that you not only understand the theory but also have practical experience in improving delivery predictability.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company. Inquire about their current delivery challenges or how they envision the evolution of their delivery function. This demonstrates your strategic thinking and genuine interest in contributing to their success.