Medicines & Product Data Manager in Skelmersdale

Chemist4U is one of the UK’s largest online pharmacies, making medicines, expert advice, and everyday health essentials easier to access than ever. With a fast-growing, innovative team, we deliver trusted pharmacy care straight to our customers’ doors. Join us and be part of a company that’s transforming healthcare and making a real difference every day.

Our purpose: Making medication and care faster, simpler and safer so people stay well for longer.

Our mission: Empower everyone to take control of their health by providing world class technology and pharmacy services.

Our values: Collaboration, Integrity, Positivity, Growth, Customer centricity.

We simplify processes and medication management by leveraging cutting-edge technology and empowering our team. Whether through seamless online services or expert support, we ensure reliable and hassle-free healthcare so our customers can focus on their well-being.

About the role:

The Medicines & Product Data Manager owns the integrity, accuracy and lifecycle of all product and medication data across the group's ERP and Product Information Management (PIM) systems. This is the single point of accountability for how items are set up, enriched, maintained and released into the systems that drive our automated dispensing hub and online channels. A core part of the role is the clinical sign-off and controlled release of new and amended items before they reach the ERP and PIM. Because our automated hub relies on barcode scanning to pick and verify the correct medication, accurate item data is a clinically significant safety control. Incorrect data — a wrong barcode, pack size, strength or product mapping — can result in the wrong product being dispensed. This role is the gatekeeper that prevents that.

Key Responsibilities:

• Product & item lifecycle management: Own the end-to-end setup of new products and medications in the ERP and PIM, ensuring all attributes (descriptions, barcodes/GTINs, pack sizes, strengths, forms, dm+d mappings, pricing references, supplier data, categorisation and channel flags) are complete and accurate. Manage the enrichment and ongoing maintenance of data for existing products, keeping records current as supplier, regulatory and clinical information changes. Maintain a clean, de-duplicated and well-structured item catalogue, applying consistent data standards, naming conventions and taxonomy across all brands and channels.
• Clinical safety & controlled release: Review, approve and sign off the release of all new items and changes to existing items before they go live in the ERP and PIM, treating this as a clinical safety gate rather than an administrative step. Verify that barcode/GTIN-to-product mappings are correct so that automated barcode scanning in the hub cannot match a scan to the wrong product. Operate a documented, auditable change-control and release process with appropriate segregation of duties and four-eyes checks on safety-critical fields. Escalate any data integrity risk that could affect patient safety to the Superintendent Pharmacist and Operations leadership and hold the authority to block a release until resolved.
• External data monitoring & opportunity identification: Review changes to item data from the NHS Dictionary of Medicines and Devices (dm+d) and Chemist & Druggist, assessing the impact on our catalogue and acting on relevant updates. Keep medication and item data aligned with these authoritative sources to improve accuracy and automation efficiency. Track new drug releases and product availability, identifying medicines we could add to self-pay channels, and bring those opportunities to the commercial and clinical teams with a clear data and feasibility assessment.
• Systems, automation & continuous improvement: Act as the group expert and data steward for the ERP and PIM, working closely with operations, automation/WMS, commercial and IT teams. Identify and drive efficiencies in how item data feeds the automated hub, reducing exceptions, mis-scans and manual interventions caused by data issues. Build and maintain reporting, validation rules and reconciliation checks that proactively surface data errors before they reach production. Contribute to data governance policy, documentation and training so that data quality standards are understood and followed across the business.

Qualifications & Experience:

Essential:

• Pharmacy qualification — registered Accuracy Checking Dispenser or above.
• Solid working knowledge of NHS dm+d and pharmacy/medicines reference data (e.g. Chemist & Druggist).
• Hands-on experience with item / product master data management in a structured catalogue environment.
• High attention to detail and a genuine safety-first mindset; understands why item data accuracy is clinically significant.
• Methodical, process-driven approach to change control and sign-off.

Desirable:

• Experience in a regulated pharmacy or dispensing environment (GPhC / MHRA context).
• Familiarity with automated dispensing / fulfilment hubs and barcode/GTIN scanning workflows.
• Understanding of GS1 standards, GTINs and product identification.
• Experience working with data feeds, APIs or integrations between reference data sources and internal systems.
• Exposure to e-commerce / multi-channel product data and self-pay medicine ranges.
• SQL or BI / reporting tool experience.
• Strong analytical and spreadsheet skills (advanced Excel — lookups, pivot tables, large dataset handling; comfortable validating and reconciling data at scale).

Behaviours:

• Comfortable holding a release gate firm under operational pressure.
• Clear communicator who can translate between clinical, commercial, operations and IT teams.
• Organised, self-directed and able to prioritise across reactive (data changes) and proactive (opportunity-spotting) work.

Company Benefits:

Working with an NHS-focused organisation means doing work that truly matters, every day, you’ll help make a real, positive impact on the lives of patients across the UK and Ireland. And that’s just the start. We also offer:

• Discounted gym membership
• Funded training
• Enhanced Maternity & Paternity
• 30 days’ annual leave, including Christmas Day, Boxing Day, and New Year’s Day, with all other bank holidays flexible to take at your convenience
• Health & Wellbeing benefits
• Staff discount
• Sick Pay Scheme
• Blue light card membership is available
• Free seasonal flu vaccination
• Regular social events.

We are committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments at any stage, such as support with your application, interview arrangements, or assessment, please let us know, and we will be happy to help.

At Chemist4U (Innox Trading Ltd), we take your privacy seriously. Any personal data you provide during the application process will be used solely for assessing your suitability for the role, communicating with you, and completing necessary recruitment checks. Your data will be retained for up to 12 months, unless you ask us to delete it sooner or provide consent for us to keep it on file longer.