At a Glance
- Tasks: Lead business analysis and support Agile delivery for impactful ServiceNow solutions.
- Company: Join Chemist Warehouse, Australia's largest pharmacy retailer with a global presence.
- Benefits: Career growth, discounts across brands, and ongoing training opportunities.
- Other info: Dynamic role with opportunities to influence and drive continuous improvement.
- Why this job: Shape the future of healthcare and retail with innovative technology and a collaborative team.
- Qualifications: Experience in Agile environments and strong ServiceNow expertise required.
The predicted salary is between 60000 - 80000 £ per year.
Chemist Warehouse is Australia’s largest pharmacy retailer, with 20,000+ team members and 600+ stores nationwide. Following our merger with Sigma Healthcare, we’ve become a Top 50 ASX-listed company with a growing international footprint across New Zealand, Ireland and Dubai. Together, we’re redefining healthcare and retail through world-class distribution, cutting-edge technology, and forward-thinking people practices.
About The Role
We’re looking for a highly motivated Senior SNOW Business Analyst to play a role in shaping and delivering impactful solutions across our ServiceNow platform. This role is primarily focused on Business Analysis (around 80%), with an opportunity to also step into Scrum Master responsibilities (around 20%), supporting Agile delivery and team effectiveness.
You’ll partner closely with stakeholders across the business to understand needs, define requirements, and deliver fit-for-purpose solutions that drive real value. As a key contributor, you’ll lead business analysis activities end-to-end, ensuring alignment between business objectives and technology outcomes.
Role Responsibilities
- Lead the end-to-end business analysis lifecycle, from elicitation and analysis through to documentation, validation, and delivery support.
- Partner with stakeholders to translate business needs into clear requirements, user stories, process improvements, and ServiceNow solutions.
- Support backlog refinement, prioritisation, and release planning to ensure alignment with business value and strategic goals.
- Identify and remove roadblocks through discussion and innovative solutions.
- Be the steward of the ServiceNow platform ensuring all work is aligned to standards and best practices, escalating when necessary.
- Drive effective collaboration between business stakeholders, technical teams, and offshore developers to enable successful delivery.
- Provide Scrum Master support across Agile ceremonies, team coordination, and continuous improvement initiatives.
- Facilitate key Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
- Remove impediments, maintain team momentum, and champion Agile best practices to continuously improve ways of working.
- Coordinate with Product Owners, technical teams, and delivery partners to ensure priorities and outcomes stay aligned.
About You
- Proven experience as a Senior Business Analyst in Agile environments, with the ability to lead analysis activities and deliver outcomes in complex settings.
- Strong ServiceNow expertise, with hands-on experience translating business needs into effective platform solutions.
- Excellent stakeholder engagement skills, with the ability to communicate and influence across all levels, including business, technical, and offshore teams.
- Ability to negotiate compromises with stakeholders at all levels.
- Confident facilitator and problem solver, able to analyse issues, identify impacts, and drive practical, value-focused solutions.
- Solid understanding of Agile delivery practices, tools (e.g. Jira, ServiceNow), and ways of working, with experience supporting team effectiveness.
- Highly organised, with the ability to manage competing priorities, balance multiple deliverables, and maintain attention to detail in a fast-paced environment.
- Collaborative mindset with a strong focus on stakeholder service, continuous improvement, and delivering quality outcomes.
- ServiceNow certification.
- Relevant tertiary qualification in IT, Business, or related field.
Career growth and development opportunities. Discounts across all Chemist Warehouse Retail group brands. Access to ongoing training and professional development.
Senior ServiceNow Business Analyst & Agile Lead in Preston employer: Chemist Warehouse
Chemist Warehouse is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee growth and development, team members benefit from ongoing training, career advancement opportunities, and discounts across all retail brands. Located in Australia, our culture promotes agility and teamwork, making it an ideal place for those looking to make a meaningful impact in the healthcare and retail sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Senior ServiceNow Business Analyst & Agile Lead in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Senior ServiceNow Business Analyst role.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to Agile and ServiceNow. We recommend doing mock interviews with friends or using online platforms to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your expertise! Create a portfolio or case studies of past projects where you’ve successfully led business analysis or Scrum Master activities. This will give potential employers a clear picture of how you can add value to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior ServiceNow Business Analyst & Agile Lead in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior ServiceNow Business Analyst role. Highlight your experience with Agile methodologies and ServiceNow, and don’t forget to showcase your stakeholder engagement skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've led business analysis activities and delivered impactful solutions in the past.
Showcase Your Problem-Solving Skills:In your application, emphasise your ability to identify roadblocks and drive practical solutions. We love candidates who can think on their feet and come up with innovative ideas to improve processes!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we want to see your enthusiasm for joining our team at Chemist Warehouse!
How to prepare for a job interview at Chemist Warehouse
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss specific features and how you've used them in past projects. This will show that you’re not just familiar with the platform, but that you can leverage it to deliver real value.
✨Master the Agile Methodology
Since this role involves Scrum Master responsibilities, be prepared to talk about your experience with Agile practices. Think of examples where you've facilitated Scrum ceremonies or removed roadblocks for your team. This will demonstrate your ability to lead and support Agile delivery effectively.
✨Engage Stakeholders Like a Pro
Stakeholder engagement is key in this role, so come equipped with examples of how you've successfully communicated and influenced across different levels. Highlight any challenges you faced and how you negotiated compromises to achieve business objectives.
✨Showcase Your Problem-Solving Skills
Be ready to discuss specific problems you've encountered in previous roles and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on practical, value-focused solutions that align with business needs.
