At a Glance
- Tasks: Lead business analysis and support Agile delivery on the ServiceNow platform.
- Company: Join Chemist Warehouse, Australia's largest pharmacy retailer with a global presence.
- Benefits: Career growth, discounts across brands, and ongoing training opportunities.
- Other info: Collaborative culture focused on continuous improvement and quality outcomes.
- Why this job: Shape impactful solutions in a dynamic environment and drive real value.
- Qualifications: Experience in Agile environments and strong ServiceNow expertise required.
The predicted salary is between 60000 - 80000 £ per year.
Chemist Warehouse is Australia’s largest pharmacy retailer, with 20,000+ team members and 600+ stores nationwide. Following our merger with Sigma Healthcare, we’ve become a Top 50 ASX-listed company with a growing international footprint across New Zealand, Ireland and Dubai. Together, we’re redefining healthcare and retail through world-class distribution, cutting-edge technology, and forward-thinking people practices.
About The Role
We’re looking for a highly motivated Senior Business Analyst to play a role in shaping and delivering impactful solutions across our ServiceNow platform. This role is primarily focused on Business Analysis (around 80%), with an opportunity to also step into Scrum Master responsibilities (around 20%), supporting Agile delivery and team effectiveness.
You’ll partner closely with stakeholders across the business to understand needs, define requirements, and deliver fit-for-purpose solutions that drive real value. As a key contributor, you’ll lead business analysis activities end-to-end, ensuring alignment between business objectives and technology outcomes.
Role Responsibilities
- Lead the end-to-end business analysis lifecycle, from elicitation and analysis through to documentation, validation, and delivery support.
- Partner with stakeholders to translate business needs into clear requirements, user stories, process improvements, and ServiceNow solutions.
- Support backlog refinement, prioritisation, and release planning to ensure alignment with business value and strategic goals.
- Identify and remove roadblocks through discussion and innovative solutions.
- Be the steward of the ServiceNow platform ensuring all work is aligned to standards and best practices, escalating when necessary.
- Drive effective collaboration between business stakeholders, technical teams, and offshore developers to enable successful delivery.
- Provide Scrum Master support across Agile ceremonies, team coordination, and continuous improvement initiatives.
- Facilitate key Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
- Remove impediments, maintain team momentum, and champion Agile best practices to continuously improve ways of working.
- Coordinate with Product Owners, technical teams, and delivery partners to ensure priorities and outcomes stay aligned.
About You
- Proven experience as a Senior Business Analyst in Agile environments, with the ability to lead analysis activities and deliver outcomes in complex settings.
- Strong ServiceNow expertise, with hands-on experience translating business needs into effective platform solutions.
- Excellent stakeholder engagement skills, with the ability to communicate and influence across all levels, including business, technical, and offshore teams.
- Ability to negotiate compromises with stakeholders at all levels.
- Confident facilitator and problem solver, able to analyse issues, identify impacts, and drive practical, value-focused solutions.
- Solid understanding of Agile delivery practices, tools (e.g. Jira, ServiceNow), and ways of working, with experience supporting team effectiveness.
- Highly organised, with the ability to manage competing priorities, balance multiple deliverables, and maintain attention to detail in a fast-paced environment.
- Collaborative mindset with a strong focus on stakeholder service, continuous improvement, and delivering quality outcomes.
- ServiceNow certification.
- Relevant tertiary qualification in IT, Business, or related field.
Career growth and development opportunities. Discounts across all Chemist Warehouse Retail group brands. Access to ongoing training and professional development.
IT Senior Business Analyst in Preston employer: Chemist Warehouse
Chemist Warehouse in Preston offers an excellent work environment for Baristas, where you can thrive in a supportive team dedicated to delivering exceptional customer service. With a stable Monday to Friday schedule and no late nights or weekends, employees enjoy a healthy work-life balance, alongside attractive staff discounts and benefits that enhance your overall experience at Albert's Basement Café.
StudySmarter Expert Advice🤫
We think this is how you could land IT Senior Business Analyst in Preston
✨Tip Number 1
Network like a pro! Reach out to current employees at Chemist Warehouse on LinkedIn. Ask them about their experiences and any tips they might have for landing the Senior Business Analyst role. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for those interviews by practising common questions related to Agile methodologies and ServiceNow. We recommend doing mock interviews with friends or using online platforms. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've identified roadblocks and implemented solutions. This will demonstrate your ability to drive value, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of the Chemist Warehouse team.
We think you need these skills to ace IT Senior Business Analyst in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Business Analyst role. Highlight your experience with ServiceNow and Agile methodologies, as well as any relevant projects you've led. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission at Chemist Warehouse. Be sure to mention your stakeholder engagement skills and any Scrum Master experience.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled complex problems in previous roles. We love seeing candidates who can think critically and come up with innovative solutions, especially in Agile environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're genuinely interested in joining our team!
How to prepare for a job interview at Chemist Warehouse
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Be ready to discuss how you've used it in past projects, and think of specific examples where you've translated business needs into effective solutions. This will show that you’re not just familiar with the platform, but that you can leverage it to drive real value.
✨Master Stakeholder Engagement
Since this role involves a lot of collaboration, practice how you’ll communicate with different stakeholders. Prepare to share examples of how you've successfully engaged with both technical teams and business leaders. Highlight your ability to negotiate and influence decisions, as this will be key in demonstrating your fit for the role.
✨Showcase Your Agile Experience
Be ready to talk about your experience in Agile environments. Think of specific instances where you’ve facilitated Scrum ceremonies or supported team effectiveness. Discuss how you’ve removed roadblocks and improved processes, as this will illustrate your understanding of Agile practices and your proactive approach.
✨Prepare for Problem-Solving Scenarios
Expect to face some problem-solving scenarios during the interview. Prepare by thinking through common challenges a Senior Business Analyst might encounter and how you would address them. This will demonstrate your analytical skills and your ability to drive practical, value-focused solutions.
