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For Companies At a Glance
- Tasks: Handle customer enquiries via calls, emails, and online interactions with professionalism and care.
- Company: Join Australia’s largest pharmacy retail group, Chemist Warehouse and Sigma Healthcare.
- Benefits: Enjoy staff discounts, wellbeing initiatives, and ongoing training opportunities.
- Other info: Collaborative team culture with excellent career growth potential.
- Why this job: Make a real impact on customer experiences while developing your skills in a dynamic environment.
- Qualifications: 1-2 years of customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Our Customer Service Contact Centre is the central hub of support for customers, store teams, and franchise partners across the Chemist Warehouse and Sigma Healthcare network. Operating in a fast‑paced call centre environment, we handle a high volume of inbound enquiries each day, providing operational guidance, product support, troubleshooting assistance, and solutions that help deliver the exceptional experience expected from Australia’s leading retail pharmacy group. We are a collaborative team that thrives on quick thinking, strong communication, and a shared commitment to delivering outstanding service across every call, email, and digital interaction.
About the Role
We are seeking a motivated and customer‑focused Contact Centre Operator to join our busy contact centre team. As the first point of contact for franchise partners, store operators, and retail customers, you will respond to inbound calls, emails, and online enquiries, ensuring every interaction is handled with professionalism, accuracy, and care. If you enjoy variety, love problem solving, and take pride in creating great customer experiences, this dynamic call centre role will keep you engaged and continuously building new skills.
What does a typical day look like?
- Manage a high volume of inbound calls, emails, and online enquiries
- Deliver clear and accurate information regarding products, policies, ordering, returns, and refunds
- Support franchise partners with system navigation, operational queries, and workflow issues
- Troubleshoot customer problems and guide callers through step‑by‑step resolutions
- Process orders, adjustments, and system updates with precision
- Handle customer complaints with empathy and escalate when necessary
- Track and follow up outstanding cases to ensure full resolution
- Maintain accurate and detailed CRM notes after every interaction
- Participate in testing new systems and provide feedback for improvements
- Meet daily and weekly call centre performance targets such as quality, adherence, and response times
- Collaborate closely with logistics, IT, finance, and other internal teams to resolve customer issues quickly
- Contribute insights and join regular team huddles to support continuous improvement
- Ensure compliance with privacy laws, security procedures, and workplace safety standards
Who are we looking for?
You are someone who enjoys helping people and thrives in a structured, fast paced contact centre environment. You communicate confidently, stay calm under pressure, and bring a positive, solutions‑focused attitude to every interaction. To succeed, you will bring:
- 1 to 2 years of customer service experience (call centre, retail, pharmacy, or similar)
- Strong verbal and written communication skills
- Confidence handling high call volumes and multiple enquiry types
- Excellent problem‑solving skills and attention to detail
- Ability to remain composed and empathetic during challenging calls
- Experience using CRM or contact centre management systems
- Understanding of privacy, data security, and compliance requirements
- A team mindset and willingness to adapt in a fast‑changing environment
- Certificate III in Customer Engagement (desirable but not required)
What is in it for you?
- Work within Australia’s largest and most recognised pharmacy retail group
- Join a friendly, supportive, and high‑energy contact centre team
- Access ongoing training, development programs, and internal career pathways
- Enjoy generous staff discounts, wellbeing initiatives, and employee benefits
- Make a meaningful impact on customer experience and support communities across the country
Customer Service Officer (WA) in Preston employer: Chemist Warehouse
Contact Detail:
Chemist Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer (WA) in Preston
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Chemist Warehouse and Sigma Healthcare. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions or situations during the interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've tackled customer issues in the past. Highlighting your ability to stay calm under pressure will definitely impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Officer (WA) in Preston
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Officer role. Highlight your relevant experience in customer service, especially in fast-paced environments like call centres or retail. We want to see how your skills align with our mission of delivering exceptional customer experiences!
Show Off Your Communication Skills: Since strong communication is key in this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hesitate to showcase your verbal and written skills right from the start!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've tackled challenges in previous roles. We’re looking for motivated individuals who thrive on problem-solving, so let us know how you’ve made a positive impact in past customer interactions.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s super easy, and it helps us keep track of all applications efficiently. Plus, you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at Chemist Warehouse
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Officer role. Familiarise yourself with the key responsibilities like managing inbound calls and troubleshooting customer issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires strong verbal and written communication, prepare to discuss examples of how you've effectively communicated in previous roles. Think about times when you handled difficult customers or resolved issues quickly, as these stories will highlight your suitability for a fast-paced call centre environment.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've successfully solved problems for customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only showcase your problem-solving skills but also your ability to stay calm under pressure, which is crucial for this role.
✨Prepare Questions for Them
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.