Healthcare Assistant Band 3 (Part time)

We are an award winning organisation providing care at two main hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—and a number of community-based services across London, such as sexual health and HIV clinics.

With 6,700 members of staff, we are proud to care for a diverse population of one million people. We are committed to ensuring that our workforce is just as diverse with a strong mix of skills and abilities.

Our staff are at the very heart of our organisation and we recognise the valuable contribution that each and every person working at the Trust makes. One of our Trust priorities is to be an employer of choice—a place where people want to start their career and to grow with us through continued education, professional development and support .

Site West Middlesex University Hospital Town Middlesex Salary £30,630 - £32,346 per annum, pro rata, incl. HCAS Salary period Yearly Closing 15/11/2026 08:00

Job overview

Healthcare Assistant Band 3

Part-Time: 30 hours per week

Exiting opportunity has arisen for a band 3 HCA to join Intensive Care on the West Middlesex site

Healthcare assistants (HCAs) are a vital part of the team that supports the staff and patients in wards and departments throughout the hospital. Working under the direction of qualified nursing/ midwifery staff, healthcare assistants carry out a wide range of duties to care for, support, and provide information to patients and their families and the role can be very varied depending upon the area in which the person is employed. They also carry out a range of housekeeping duties, as well as performing basic medical checks, such as taking a patient’s temperature, pulse and respiration rate.

The attitude and behaviour of a healthcare assistant is of far more importance than any formal qualifications. Suitable candidates for the role are friendly, caring and sensitive individuals, who are able to offer social stimulation as well as care to the patients they tend. They will also demonstrate the Trust values – Kindness, Respect, Safety and Excellence – in all aspects of their role.

The post holder will aim to ensure that all patients are provided with a safe and high quality standard of care.

Main duties of the job

• Provide high quality clinical care to patients, in line with the Trust values and in accordance with professional regulations
• Accept delegated responsibility for specific activities/areas from the lead nurse
• Work in line with Trust policies, objectives, protocols and local guidelines, whilst also being aware of the importance of their role in supporting members of the team, and always adhering to the Trust values
• Work autonomously and with others to always deliver high standards of care to patients.
• Communicate in line with Trust values, to patients, carers and staff at all times.
• Take every opportunity to continue to develop, practice and expand their own general and specialist nursing skills
• Maintain high standards of professional and ethical responsibility, and accountability and be aware of the medico-legal aspects of nursing, in line with professional, regulatory and local guidance
• · The attitude and behaviour of a healthcare assistant is of far more importance than any formal qualifications. Suitable candidates for the role are friendly, caring and sensitive individuals, who are able to offer social stimulation as well as care to the patients they tend. They will also demonstrate the Trust values – Kindness, Respect, Safety and Excellence – in all aspects of their role.

· The post holder will aim to ensure that all patients are provided with a safe and high quality standard of care.

Working for our organisation

Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We operate two main acute hospital sites—Chelsea and Westminster Hospital and West Middlesex University Hospital—along with award-winning clinics across North West London.

Our nearly 7,500 staff care for a diverse population of 1.5 million, providing full clinical services, including maternity, A&E, and children’s services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.

We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.

We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.

The Trust is committed to equality and welcomes applications from all, regardless of background. Adjustments can be made for disabled candidates. Early application is advised as vacancies may close once sufficient applications are received. If you haven’t heard from us within three weeks of the closing date, your application was likely unsuccessful. Employment is subject to a six-month probationary period.

Some roles may require weekend shifts at multiple sites.

Detailed job description and main responsibilities

• Under direct supervision assist with the delivery of care plan as described by the Registered Nurse/ Midwife
• Assist patients with their care needs as required reporting any change in the patient’s condition to the registered nurse/ midwife
• Support the Registered Nurse/ Midwife and other health professionals with the mobilization or transfer of patients
• Develop awareness of patients in pain and discomfort and report any changes in the patient’s condition to the registered Nurse/ Midwife
• Have an awareness of patient’s dietary needs, delivering meals, providing patients with drinks where necessary and providing assistance with eating and drinking if required
• Demonstrate an understanding of the different needs of individual patients and their carers/ families
• Develop an awareness of vulnerable patients and their safe guarding needs
• Under supervision, take and record the patients observations (e.g. temperature, blood pressure) as required and inform the registered nurse/ midwife of any changes in the patient’s condition
• Support the patient’s with their elimination needs recording quantities and frequency on the relevant documentation charts as prescribed by the Registered Nurse/ Midwife
• Develop an awareness of effective pressure area care and skin assessment supporting the patient to maintain their skin integrity
• Support the Registered Nurse/ Midwife and other health professionals to provide the patients and their families with safe, excellent, respectful and kind care.
• Work with the Registered Nurse/ Midwife to engage with patients and communicate with them about their experiences during their stay, for example providing patients with the Friends and Family Test questionnaire
• To work with the Registered Nurse/ Midwife to support the safe discharge/ transfer of patients from the clinical area.

Housekeeping and Environmental Care

• Will ensure the environment is clean, comfortable, safe, and welcoming to patients, relatives and all health care workers
• Will be aware of and understand; basic infection control techniques, the disposal of sharps and universal safety techniques with regard to spillages.
• Clean and maintain equipment and make ready for use with the relevant labelling.
• Report any faulty or broken equipment to the Registered Nurse/ Midwife and label appropriately
• Deliver specimens, test requests, notes or any charts as requested.
• Escort patients to other departments.
• To have an awareness of monitoring and maintaining, where required, stock levels.
• Keep all storage areas clean and tidy and in good order

Clerical and Reception

• Undertake administrative and clerical duties as required/ in the absence of the ward clerk/ receptionist
• Deal with all enquiries politely and effectively in any circumstances.
• Ensure patients confidentiality and details are maintained at all times.
• Redirect all patients’ enquiries to the Registered Nurse/ Midwife.
• Ensure that all information is accurately recorded and files updated and that all documentation is accurately filed as directed.
• Make patient appointments and book patient transport, if required, as directed by the Registered Nurse/ Midwife

Education and Development

• To undertake further educational qualifications, competencies and training in order to increase knowledge and remain updated
• To be aware of and operate within hospital policies and procedures regarding complaints, fire & major incidents etc.
• To participate in own Appraisal, developing and actioning a Personal Development Plan (PDP).
• To attend appropriate educational programmes to develop his/her self and team in accordance with the needs of the service

Communication

• Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
• Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions

PLEASE SEE JOD DESCRIPTION FOR FULL DUTIES OF THE POST

Education and Qualification

• Completed Care Certificate
• Completed Care Certificate
• Functional skills minimum Level 1 Maths and English as assessed via BKSB (Basic and Key Skills Builder Aptitude) Test or GCSE equivalent.
• Level 2 or 3 Health Care qualification/apprenticeship, or completion of Band 3 Excellence in Care Competencies for existing Band 2 substantive HCSW staff who have worked in the Trust at least 15 months.
• BEACH Course or willingness to undertake
• Any further qualifications and training relevant and required by the speciality of this post

Experience

• Experience of working in Theatres or similar
• Demonstrate ability to work in a team
• Health and Safety knowledge
• Have good knowledge about sustainability.

Skills and Knowledge

• Effective communication skills in English written and verbal
• Ability to use own initiative where appropriate
• Confident to deal with patients and members of the public
• Ability to deal with complex and sensitive information
• Ability to recognise own limitations
• Possess good time management skills
• Possess good organisational skills
• Excellent telephone manner
• Willingness to undertake further training and development

Important

• There may be some occasions when we have to close a vacancy earlier than the advertised closing date, this will be due to a high volume of applications. You are therefore advised to submit your application as early as possible to avoid disappointment.
• Please check your emails regularly (and your junk folder) as this is how we will communicate with you throughout the recruitment process.
• In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
• During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
• Employment at the Trust is offered subject to successful completion of a six month probationary period.
• We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with General Data Protection Regulation (GDPR)

Right to work

If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on UK Visas and Immigration - GOV.UK

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

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