At a Glance
- Tasks: Manage and optimise over 1,400 Apple endpoints while providing advanced technical support.
- Company: Join the friendly and supportive community at Cheltenham College.
- Benefits: Enjoy competitive pay, professional development, and great staff perks like gym access.
- Other info: Opportunities for growth and training in modern device management technologies.
- Why this job: Make a real impact in a dynamic school environment with diverse tech challenges.
- Qualifications: Experience in troubleshooting macOS, iOS, and Windows systems; service-oriented mindset.
The predicted salary is between 35000 - 45000 £ per year.
Are you a skilled IT professional looking for a more balanced role that combines hands‑on advanced troubleshooting with long‑term endpoint design? Cheltenham College is seeking an experienced, approachable, proactive Senior IT Technician who will take technical ownership of our diverse endpoint environment, managing over 1,400 predominately Apple endpoints. You will join a well‑resourced IT Support team of seven. While our four front‑line technicians handle initial user support and service fulfilment, you will act as the escalation point for complex device, operating system, and deployment issues across the College.
The Role
- Endpoint Architecture & Management: Configure, maintain, and optimise our Microsoft Intune and Jamf (Pro/School) environments. Design and deploy device compliance policies, configuration profiles, and automated patch management workflows.
- Advanced Escalation & Support: Take ownership of complex 2nd line support tickets escalated by our front‑line technicians. Diagnose and resolve advanced device, software application, and user profile issues.
- Application Packaging & Deployment: Build, test, and deploy software packages across macOS, iOS and Windows operating systems, ensuring minimal disruption to teaching and operations.
- Supplier & Project Collaboration: Partner with our Infrastructure Specialist on cross‑department projects (e.g. identity management, security baselines). Work closely with external specialist suppliers for higher‑risk configurations, acting as the internal expert to test, document, and transition changes into daily operations.
- Teamwork & Occasional Saturday Support: Help with daily first‑line tickets during busy periods, and cover the standalone Saturday morning shift (1‑in‑6 during term time).
- Documentation & Knowledge Sharing: Create clear technical documentation and standard operating procedures to empower front‑line staff to resolve device issues before escalation.
About You
We are looking for an approachable, self‑motivated problem solver who is equally comfortable deep‑tuning a deployment profile or speaking face‑to‑face with a teacher to resolve an issue. You do not need to be a fully formed Jamf or Intune guru on day one. If you have rock‑solid technical foundations, a service‑first mindset, and the drive to develop deeper expertise, we will fully fund your professional certifications in Jamf, Apple Device Management, and Microsoft Intune.
To be successful in this role, you will bring:
- Strong Troubleshooting Foundations: Proven experience diagnosing, repairing, and supporting macOS, iOS and Windows desktop environments at scale.
- A Service‑First Mindset: Clear, empathetic communication. You can translate complex technical bugs into simple, reassuring instructions for non‑technical staff and pupils.
- Independence & Reliability: The confidence and focus to manage your own workload and operate autonomously.
- A Growth Mindset: A logical approach to learning. You have a genuine interest in modern automated device management and the aptitude to learn new systems quickly.
It would be fantastic if you also had (or are ready to learn):
- Practical exposure to MDM platforms (Microsoft Intune / Endpoint Manager, Jamf Pro, or Jamf School).
- Familiarity with Apple School Manager (ASM) and volume purchasing workflows.
- Exposure to cloud identity management (Microsoft Entra ID / Active Directory).
- Existing professional certifications (e.g., Jamf Certified Associate/Tech, Microsoft Modern Desktop Administrator).
Working in a school IT environment
Working in an educational environment like Cheltenham College is distinct from corporate IT. It requires a specific mindset:
- The Academic Rhythm: School IT operates in seasons. Term‑time is fast‑paced and highly interactive, requiring rapid support to minimise lost teaching time. Conversely, school holidays offer quiet, uninterrupted windows to execute projects, rebuild device images, and upgrade systems.
- A Community Role: You will be a visible face on campus. Success in this role relies as much on building positive relationships with teachers, support staff, and pupils as it does on technical engineering.
Why join Cheltenham College
- Be part of a friendly and supportive school community.
- Work in a varied and rewarding role where no two days are the same.
- Join a professional and collaborative IT team supporting modern technologies and digital services.
- Opportunities for professional development and training.
- Competitive pension and staff benefits including: Lunch during term time, Executive Pension Scheme, complimentary membership to College's gyms and pool as well as discounts at local retailers, health & wellbeing and hospitality venues.
How to Apply
Closing date: 8 July 2026 Interviews to be held in the week commencing 13 July Please click on the application link to apply. The application should be submitted with a covering letter, either in the supporting statement section, or uploaded separately at the time of applying. Cheltenham College is committed to safeguarding and promoting the welfare of children and young people in its recruitment and selection of job applicants and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced DBS check. We are committed to equality of opportunity for all staff and applications from suitably qualified individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We encourage all candidates to ensure that College is aware of your particular requirements should you be invited to interview.
Senior IT Technician (End User Computing) in Cheltenham employer: Cheltenham College
Cheltenham College offers a unique and fulfilling work environment for IT professionals, combining hands-on technical challenges with the rewarding experience of supporting an educational community. With a strong emphasis on professional development, including fully funded certifications, and a collaborative team culture, employees enjoy a balanced role that fosters both personal and career growth. The college also provides competitive benefits such as complimentary meals during term time, access to fitness facilities, and discounts at local businesses, making it an attractive place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Technician (End User Computing) in Cheltenham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Cheltenham College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Cheltenham College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Cheltenham College!
✨Direct Apply to Cheltenham College
Let's not forget to apply directly through the Cheltenham College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Technician (End User Computing) in Cheltenham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Cheltenham College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Cheltenham College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Cheltenham College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
