At a Glance
- Tasks: Be the friendly face of our hotel, greeting guests and ensuring their stay is perfect.
- Company: Join a welcoming team at a 4-star hotel with a focus on customer service.
- Benefits: Enjoy free gym membership, discounts, training support, and more perks!
- Other info: Dynamic work environment with opportunities for growth and inclusivity.
- Why this job: Make a real difference in guests' experiences while developing your skills.
- Qualifications: Passion for customer service and experience in a people-facing role.
The predicted salary is between 20000 - 25000 £ per year.
Do you thrive on delivering outstanding customer service? Are you a natural people person?
The important stuff:
- Free health club membership (T&C apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND…much, much more!
What will I do? You will be the first impression a guest will have upon arriving at the hotel, you’ll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
- Passion for customer service
- Have worked in a customer facing role
- Conflict resolution experience
- Ability to work under pressure and multi-task
- Strong time management and organisational skills
Cheltenham Chase hotel is located on the outskirts of Gloucester and is also close to Cheltenham. Our hotel is a 4*, 122-bedroom property and has the Hardy’s restaurant, Hunters bar & lounge and a garden terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with Bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Receptionist employer: Cheltenham Chase - Reception and Nights
At Cheltenham Chase hotel, part of The QHotels Collection, we pride ourselves on fostering a vibrant work culture that prioritises outstanding customer service and employee well-being. With benefits such as free health club membership, professional development support, and a commitment to diversity and inclusion, we offer our team members a rewarding environment where they can thrive and grow. Located in a picturesque area with excellent leisure facilities, our hotel is not just a workplace but a community that values every individual.
Contact Details:
Cheltenham Chase - Reception and Nights Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Research The QHotels Collection and understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional when you arrive for your interview. It shows that you take the opportunity seriously and are ready to represent the hotel.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and keep you fresh in their minds.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and your love for interacting with people.
Tailor Your Application:Make sure to tailor your application to the role of Receptionist. Highlight any relevant experience you have in customer-facing roles and mention specific skills like conflict resolution and time management that match what we’re looking for.
Be Professional Yet Friendly:Remember, you’ll be the first impression for our guests! Use a friendly tone in your application while maintaining professionalism. This will show us that you understand the importance of guest satisfaction.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important information about the role!
How to prepare for a job interview at Cheltenham Chase - Reception and Nights
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to share examples of how you've handled difficult situations or gone above and beyond for a guest. This will show that you truly understand the importance of delivering outstanding service.
✨Show Off Your People Skills
As a receptionist, you'll be the first point of contact for guests. Practice your greeting and make sure to convey warmth and friendliness. Think about how you can demonstrate your natural people skills during the interview, perhaps by engaging with the interviewer in a personable way.
✨Prepare for Conflict Resolution Questions
Expect questions about how you would handle complaints or conflicts. Prepare specific scenarios from your past experiences where you successfully resolved an issue. This will highlight your ability to stay calm under pressure and your strong problem-solving skills.
✨Familiarise Yourself with the Hotel
Do some research on Cheltenham Chase hotel and The QHotels Collection. Knowing details about their services, values, and recent achievements (like the Green Tourism accreditation) will show your genuine interest in the role and help you stand out as a candidate.
