At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a clean, welcoming health club environment.
- Company: Join the vibrant team at Cheltenham Chase hotel, part of The QHotels Collection.
- Benefits: Enjoy free health club membership, discounts, training support, and more!
- Other info: Flexible hours, supportive culture, and opportunities for career growth.
- Why this job: Be part of a dynamic team and help others achieve their fitness goals.
- Qualifications: Level 2 Personal Trainer/Fitness Instructor qualification preferred.
The predicted salary is between 20000 - 25000 € per year.
Do you pride yourself on providing outstanding guest service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND…much, much more!
What will I do?
- Welcome and greet guests, make health club bookings, support with membership sales and enquiries
- Carry out daily checks and conduct gym inductions for all new members and regular gym re‑assessments as part of the health club retention strategy
- Support with the cleanliness of the health club and spa areas, ensuring all public areas are kept to the highest standards of cleanliness
Is this the role for me?
- Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalent would be preferred
- Excellent customer service & communication skills
- Ability to work under pressure and multi‑task
- Strong attention to detail
Spa Opening Times:
- Monday - Friday: 10:00am - 18:00pm
- Saturday & Sunday: 10:00am - 18:00pm
Health Club Opening Times:
- Monday - Friday 6:30am - 21:00pm
- Saturday & Sunday 8:00am - 19:00pm
Cheltenham Chase hotel is located on the outskirts of Gloucester and is also close to Cheltenham. Our hotel is a 4*, 122‑bedroom property and has the Hardy’s restaurant, Hunters bar & lounge and a garden terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so if you require any reasonable adjustments to any stage of the recruitment process, please let us know so we can make the changes accordingly. We are thrilled to share that our hotel has been accredited with Bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Health Club Team Member in Tewkesbury employer: Cheltenham Chase Hotel & Spa
At The QHotels Collection, we pride ourselves on fostering a vibrant work culture that prioritises outstanding guest service and employee well-being. As a Health Club Team Member at our Cheltenham Chase hotel, you will enjoy a range of benefits including a free health club membership, professional development support, and discounts across our collection, all while working in a stunning 4-star environment that values diversity and inclusion. Join us to be part of a team that not only cares for its guests but also invests in your personal and professional growth.
Contact Detail:
Cheltenham Chase Hotel & Spa Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Health Club Team Member in Tewkesbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The QHotels Collection. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills and experience.
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. They’re looking for someone who can engage with guests and create a welcoming atmosphere, so don’t be afraid to show your passion for fitness and hospitality.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Health Club Team Member in Tewkesbury
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in providing outstanding guest service. We love candidates who can demonstrate their ability to connect with guests and create a welcoming atmosphere.
Tailor Your Application:Don’t just send the same application everywhere! Take a moment to tweak your CV and cover letter to reflect the specific skills and experiences that match our Health Club Team Member role. It shows us you’re genuinely interested!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Cheltenham Chase Hotel & Spa
✨Know the Company
Before your interview, take some time to research The QHotels Collection. Understand their values, services, and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Health Club Team Member, outstanding guest service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you handled difficult situations or received positive feedback – these stories will resonate well with the interviewers.
✨Demonstrate Attention to Detail
In this role, cleanliness and attention to detail are crucial. Be ready to discuss how you ensure high standards in your previous jobs. You might even want to mention specific cleaning protocols or customer interactions that highlight your meticulous nature.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the health club's operations, team dynamics, or training opportunities. This shows you're proactive and genuinely interested in how you can contribute to the team and grow within the company.
