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- Tasks: Welcome guests, manage bookings, and conduct gym inductions while ensuring cleanliness.
- Company: Join a vibrant health club within a 4-star hotel known for its excellent service.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Other info: Enjoy a supportive environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team and help others achieve their fitness goals.
- Qualifications: Level 2 Personal Trainer/Fitness Instructor qualification preferred.
The predicted salary is between 20000 - 25000 £ per year.
Do you pride yourself on providing outstanding guest service?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do?
Welcome and greet guests, make health club bookings, support with membership sales and enquiries, carry out daily checks and conduct gym inductions for all new members and regular gym re-assessments as part of the health club retention strategy. You’ll be required to support with the cleanliness of the health club and spa areas ensuring all public areas are kept to the highest standards of cleanliness.
Is this the role for me?
- Personal Trainer / Fitness Instructor level 2 qualification as a minimum, or equivalent would be preferred
- Excellent customer service & communication skills
- Ability to work under pressure and multi-task
- Strong attention to detail
Spa Opening Times: Monday - Friday: 10:00am - 18:00pm | Saturday & Sunday: 10:00am - 18:00pm
Health Club Opening Times: Monday - Friday 6:30am - 21:00pm | Saturday & Sunday 8:00am - 19:00pm
Curious to find out more? Cheltenham Chase hotel is located on the outskirts of Gloucester and is also close to Cheltenham. Our hotel is a 4*, 122-bedroom property and has the Hardy’s restaurant, Hunters bar & lounge and a garden terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with Bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Health Club Team Member employer: Cheltenham Chase Hotel & Spa
Contact Detail:
Cheltenham Chase Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Health Club Team Member
✨Tip Number 1
Get to know the health club inside out! Familiarise yourself with the facilities, services, and any special offers. When you walk in for your interview, you’ll impress them with your knowledge and enthusiasm.
✨Tip Number 2
Show off your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a guest. This role is all about making people feel welcome, so let that shine through.
✨Tip Number 3
Be ready to demonstrate your fitness knowledge! Brush up on gym inductions and membership sales techniques. They’ll want to see that you can handle inquiries and help new members feel at home.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Health Club Team Member
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in providing outstanding guest service. We want to see how you’ve gone above and beyond for customers in the past, so share those stories!
Tailor Your Application: Don’t just send a generic application! Take a moment to tailor your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Cheltenham Chase Hotel & Spa
✨Know Your Stuff
Before the interview, make sure you understand the role inside out. Familiarise yourself with the health club's services and the importance of guest satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing outstanding guest service, think of examples from your past experiences where you've excelled in customer service. Be ready to share these stories during the interview to demonstrate your skills and how you handle different situations.
✨Dress the Part
Even though it’s a health club environment, first impressions matter! Dress smartly and appropriately for the interview. It shows that you respect the opportunity and are serious about the role. Plus, it gives a glimpse of your professionalism.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows that you’re engaged and thinking about how you can contribute to the health club's success.