At a Glance
- Tasks: Welcome guests, manage room assignments, and handle payments at the front desk.
- Company: Cheltenham Chase Hotel & Spa, a welcoming 4* hotel near Gloucester.
- Benefits: Competitive pay, flexible hours, and a chance to enhance your customer service skills.
- Other info: Perfect opportunity for those looking to grow in the hospitality industry.
- Why this job: Join a vibrant team and create memorable experiences for guests every day.
- Qualifications: Passion for customer service and experience in fast-paced environments.
The predicted salary is between 25290 - 30910 £ per year.
Cheltenham Chase Hotel & Spa is a 4* hotel on the outskirts of Gloucester with 122 bedrooms, offering a warm welcome and smooth arrival for every guest.
You will greet guests, assign rooms, take payments and handle everyday administrative duties at the front desk.
We value passion for customer service, experience in customer-facing roles, conflict resolution skills, and the ability to work under pressure and multitask, with strong time management and organisational abilities.
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Guest Experience Associate — Front Desk (Hotel) employer: Cheltenham Chase Hotel & Spa
At Cheltenham Chase Hotel & Spa, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values diversity and collaboration. Our commitment to training and professional development ensures that as a Chef de Partie, you will have ample opportunities to grow your skills while working in a stunning 4-star environment with excellent leisure facilities. Join us to create memorable dining experiences and be part of a team that truly cares about your career progression.
Contact Details:
Cheltenham Chase Hotel & Spa Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Associate — Front Desk (Hotel)
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cheltenham Chase Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Cheltenham Chase Hotel & Spa
Don't be shy about reaching out to Cheltenham Chase Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Associate — Front Desk (Hotel)
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cheltenham Chase Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Cheltenham Chase Hotel & Spa
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
