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- Tasks: Deliver exceptional guest service in various Food & Beverage areas.
- Company: Join a 4-star hotel with a commitment to diversity and inclusion.
- Benefits: Free health club membership, discounts, training support, and free parking.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Flexible hours perfect for balancing work with school commitments.
- Qualifications: Passion for customer service and strong organisational skills.
The predicted salary is between 20000 - 25000 £ per year.
Do you have a passion for a great guest experience? Are you looking for a flexible job to work around school or commitments?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program – Hospitality Action
- Refer a friend scheme
- FREE parking
- AND……much, much more!
What will I do? You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.
Is this the role for me?
- Passion for delivering exceptional guest service
- Strong customer service skills
- Good time management and organisational skills
- Ability to work under pressure
Cheltenham Chase hotel is located on the outskirts of Gloucester and is also close to Cheltenham. Our hotel is a 4*, 122-bedroom property and has the Hardy’s restaurant, Hunters bar & lounge and a garden terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with Bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Food & Beverage Team Member employer: Cheltenham Chase Hotel & Spa
Contact Detail:
Cheltenham Chase Hotel & Spa Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Team Member
✨Tip Number 1
Get to know the company! Research The QHotels Collection and their values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about delivering exceptional guest experiences.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you’ve gone above and beyond for a guest or handled a tricky situation. We want to hear those stories, so be ready to share them during your chat with us.
✨Tip Number 3
Dress the part! First impressions matter, especially in hospitality. Make sure you look smart and presentable when you come to meet us. It shows you care about the role and respect our brand.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore all the perks we offer, like discounts and training opportunities!
We think you need these skills to ace Food & Beverage Team Member
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for guest service shine through! We want to see how much you care about creating great experiences for our guests.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention any previous roles in food and beverage or customer service that relate to what we do at The QHotels Collection.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the Food & Beverage Team Member role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for all the perks we offer, like discounts and training support.
How to prepare for a job interview at Cheltenham Chase Hotel & Spa
✨Know Your Stuff
Familiarise yourself with the menu and any current promotions at the hotel. Being able to discuss specific dishes or drinks shows your enthusiasm and helps you stand out as a candidate who is genuinely interested in the role.
✨Showcase Your Passion
During the interview, express your passion for delivering exceptional guest service. Share personal experiences where you went above and beyond for a customer, as this will demonstrate your commitment to creating great guest experiences.
✨Time Management Matters
Be prepared to discuss how you manage your time effectively, especially in a busy environment. Think of examples from previous jobs or school projects where you successfully juggled multiple tasks under pressure.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This could be about training opportunities or how the team ensures guest satisfaction. It shows you're engaged and serious about the position.