F&B Supervisor: Lead Guest Experience & Upsell

F&B Supervisor: Lead Guest Experience & Upsell

Full-Time 25000 - 30000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead a dynamic team to enhance guest experiences and drive sales.
  • Company: Cheltenham Chase Hotel & Spa, a vibrant hospitality destination.
  • Benefits: Training support, free health club membership, and career development opportunities.
  • Other info: Fast-paced environment with opportunities for personal and professional growth.
  • Why this job: Join a passionate team and make a real difference in guest satisfaction.
  • Qualifications: Supervisory experience, strong leadership skills, and knowledge of wines and spirits.

The predicted salary is between 25000 - 30000 £ per year.

Cheltenham Chase Hotel & Spa in Henley-on-Thames is seeking a passionate leader for a supervisory role in their hospitality team. You will be responsible for overseeing operations and ensuring guest satisfaction, while motivating your team to excel in a fast-paced environment.

The successful candidate will have experience in a supervisory role, strong leadership abilities, and knowledge of wines and spirits. This position offers various benefits, including training support and free health club membership.

F&B Supervisor: Lead Guest Experience & Upsell employer: Cheltenham Chase Hotel & Spa

Cheltenham Chase Hotel & Spa is an exceptional employer that prioritises employee development and well-being, offering comprehensive training support and a complimentary health club membership. Our vibrant work culture fosters teamwork and innovation, ensuring that every team member feels valued and empowered to enhance guest experiences in our beautiful Henley-on-Thames location. Join us to be part of a dynamic hospitality team where your leadership skills can shine and grow.

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Contact Details:

Cheltenham Chase Hotel & Spa Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land F&B Supervisor: Lead Guest Experience & Upsell

Get a Taste of the Scene

Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!

Network at Food Festivals

Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!

Show Off Your Skills

Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Cheltenham Chase Hotel & Spa. It’s a fun way to stand out and demonstrate what you bring to the table!

Reach Out Directly to Cheltenham Chase Hotel & Spa

Don't be shy about reaching out to Cheltenham Chase Hotel & Spa directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!

We think you need these skills to ace F&B Supervisor: Lead Guest Experience & Upsell

Communication Skills
Attention to Detail
Problem-Solving Skills
Time Management
Team Management
Leadership Skills
Adaptability

Some tips for your application 🫡

Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.

Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!

Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Cheltenham Chase Hotel & Spa and how your skills can contribute to our team's success. We're after that genuine connection!

Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!

How to prepare for a job interview at Cheltenham Chase Hotel & Spa

Show Your People Skills

In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!

Know Your Menu Inside Out

Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!

Demonstrate Your Team Spirit

Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'

Get Ready for a Practical Test

In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!