At a Glance
- Tasks: Deliver exceptional guest service in various Food & Beverage areas.
- Company: Join a vibrant hotel chain committed to diversity and inclusion.
- Benefits: Enjoy free health club membership, discounts, and professional training support.
- Other info: Work in a dynamic environment with great career growth opportunities.
- Why this job: Flexible hours perfect for balancing work with school commitments.
- Qualifications: Passion for customer service and strong organisational skills.
The predicted salary is between 10 - 12 £ per hour.
Do you have a passion for a great guest experience? Are you looking for a flexible job to work around school or commitments?
The important stuff:
- Free health club membership (T&Cs apply)
- Discounts across The QHotels Collection
- Family & Friends discounts in hotels across The QHotels Collection
- Support with training & professional qualifications, including course fees!
- Various learning & development available
- Access to an Employee Assistance Program - Hospitality Action
- Refer a friend scheme
- FREE parking
- AND ... much, much more!
What will I do? You will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met. You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.
Is this the role for me?
- Passion for delivering exceptional guest service
- Strong customer service skills
- Good time management and organisational skills
Cheltenham Chase hotel is located on the outskirts of Gloucester and is also close to Cheltenham. Our hotel is a 4*, 122-bedroom property and has the Hardy’s restaurant, Hunters bar & lounge and a garden terrace bar, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.
The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equally so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.
We are thrilled to share that our hotel has been accredited with Bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.
Food & Beverage Team Member employer: Cheltenham Chase - Bar and Lounge
At Cheltenham Chase hotel, part of The QHotels Collection, we pride ourselves on creating a supportive and inclusive work environment where every team member can thrive. With flexible working hours, comprehensive training opportunities, and a range of employee benefits including free health club membership and discounts across our hotels, we ensure that our staff feel valued and empowered to deliver exceptional guest experiences. Join us in a vibrant setting that not only prioritises your professional growth but also celebrates diversity and community engagement.
Contact Details:
Cheltenham Chase - Bar and Lounge Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Food & Beverage Team Member
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The QHotels Collection. Understanding their values and what they stand for will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for guest service.
✨Tip Number 3
Show off your personality! When you’re chatting with the interviewer, let your enthusiasm for the role shine through. They want to see that you’re not just a fit on paper but also a great addition to the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email expressing your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Food & Beverage Team Member
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for delivering exceptional guest service right from the start. Share any relevant experiences or stories that highlight your customer service skills and passion for creating great guest experiences.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Food & Beverage Team Member. Mention how your skills align with the job description, especially your time management and organisational skills.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and what you bring to the table.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, you’ll ensure your application reaches us quickly and efficiently, and you can stay updated on your application status.
How to prepare for a job interview at Cheltenham Chase - Bar and Lounge
✨Know Your Menu
Familiarise yourself with the food and drink offerings at the hotel. Being able to discuss menu items confidently will impress your interviewers and show your passion for guest service.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond to ensure a great experience for guests.
✨Demonstrate Time Management
Be ready to discuss how you manage your time effectively, especially in a busy environment. Share strategies you use to prioritise tasks and maintain organisation during peak hours.
✨Ask Thoughtful Questions
Prepare some questions about the role and the hotel. This shows your interest and enthusiasm for the position. You might ask about training opportunities or how the team ensures guest satisfaction.
