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- Tasks: Coordinate investment works, manage communication, and support building surveyors and contractors.
- Company: Join a dynamic team focused on improving housing services.
- Benefits: Gain valuable experience, develop skills, and enjoy a supportive work environment.
- Other info: Opportunity for growth and learning in a fast-paced environment.
- Why this job: Make a real difference in the community while enhancing your administrative skills.
- Qualifications: Strong communication skills and experience in customer-facing roles required.
The predicted salary is between 25000 - 30000 £ per year.
This is an exciting opportunity to join our Technical & Investment team as a Technical Assistant. This role is essential in ensuring the smooth delivery of planned investment works across our housing stock, supporting building surveyors, contractors, tenants, and leaseholders. You will be the central coordination point for the team—managing communication, scheduling work, keeping databases up to date, and undertaking administrative processes that keep our work programmes running efficiently to a high standard.
Key responsibilities will include:
- Contacting tenants and leaseholders by phone to arrange appointments and using mail merge systems for bulk communications.
- Responding to queries from tenants, leaseholders, and contractors.
- Monitoring emails and workflow for the team, acting upon or reallocating tasks as needed.
- Scheduling contractor meetings, taking accurate minutes, and tracking follow‑up actions.
- Updating Excel spreadsheets and other databases.
- Supporting building surveyors in managing complaints, maintaining accurate records and systems.
- Assisting with performance monitoring, including telephone/email satisfaction checks.
- Programming door fobs for the access control system.
- Raising, varying, and closing work orders on the housing system.
- Keeping customers updated.
- Carrying out general administrative duties such as typing, scanning, filing, and managing post.
- Monitoring stationery and office supply levels.
About you: You’ll have excellent communication skills and have worked in a customer facing role previously. You’ll have good knowledge of Microsoft packages including Outlook, Excel and Word and be confident with using IT systems. Please note we reserve the right to close the vacancy prior to the advertised closing date.
Technical Assistant employer: Cheltenham Borough Council
Contact Detail:
Cheltenham Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Assistant
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Technical Assistant role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to the role. Think about how your previous experience aligns with the responsibilities listed, like managing communication and scheduling work. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Technical Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Technical Assistant role. We want to see how your skills in communication and IT systems can shine through!
Craft a Catchy Cover Letter: Your cover letter is your chance to show us your personality! Let us know why you’re excited about this role and how you can contribute to our Technical & Investment team.
Show Off Your Tech Skills: Since we’re looking for someone with good knowledge of Microsoft packages, don’t forget to mention your proficiency in Outlook, Excel, and Word. Give us examples of how you've used these tools in past roles!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Cheltenham Borough Council
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Technical Assistant. Familiarise yourself with the key tasks mentioned in the job description, like managing communication and scheduling work. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Brush Up on Your Tech Skills
Since this role requires good knowledge of Microsoft packages, especially Excel, make sure you're comfortable using them. Practice creating spreadsheets, using mail merge, and managing databases. Being able to showcase your proficiency during the interview will definitely give you an edge.
✨Prepare for Customer Interaction Scenarios
Given that you'll be dealing with tenants and contractors, think about how you would handle various customer queries or complaints. Prepare some examples from your past experience where you successfully resolved issues or communicated effectively. This will highlight your excellent communication skills.
✨Show Your Organisational Skills
As a Technical Assistant, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and keep everything organised. You could even bring along a sample of your own organisational tools or methods to illustrate your approach. This will show that you can manage the demands of the role efficiently.