At a Glance
- Tasks: Advocate for tenants and support them in maintaining safe and comfortable tenancies.
- Company: Join Cheltenham Borough Council, an award-winning and forward-thinking organisation.
- Benefits: Generous holiday, flexible working, excellent pension, and professional development opportunities.
- Other info: Enjoy a supportive team environment with a focus on employee wellbeing.
- Why this job: Make a real difference in the community while building strong relationships with residents.
- Qualifications: Experience in customer-facing roles with strong communication and problem-solving skills.
Join us in delivering a tenant-focused housing service that truly makes a difference. Cheltenham Borough Council is looking for a Senior Tenancy Management Officer to join the team.
Location: Municipal Offices, Promenade, Cheltenham GL50 9SA
Job Type: Full Time, Permanent
Salary: £32,597 - £34,434 per annum
Closing date: Sunday 29th March 2026
Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.
The Role:
In this role, you'll build strong relationships with residents, act as their advocate, and support them to sustain successful, safe and comfortable tenancies. You'll work proactively across your neighbourhood, tackling tenancy issues, resolving complex cases, and collaborating with partners to provide early intervention and tailored support. If you're empathetic, solution focused, and passionate about helping people thrive, this is an exciting opportunity to play a key role in strengthening our communities.
Responsibilities:
- Advocate for tenants and ensure a positive customer experience
- Manage tenancies including visits, support, and resolving breaches
- Support vulnerable tenants through referrals and safeguarding
- Work with teams and partners to resolve housing and community issues
- Encourage tenant engagement and community involvement
- Maintain accurate records and follow policies and procedures
- Provide early support to help sustain tenancies
You:
- Experienced in challenging customer-facing roles, with strong communication, negotiation, and problem-solving skills
- Knowledgeable in housing or similar statutory services, including tenancy management and relevant legislation
- Customer-focused, committed to delivering a positive tenant experience
- Able to work independently, manage workload, and collaborate with teams and partners
- Solution-focused and accountable, taking ownership of issues and learning from challenges
- Proven ability to deliver operational work and hold others accountable for service standards
Benefits:
- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)
- A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays)
- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours
- A comprehensive programme of learning and development
- Two days (pro rata) paid time off for volunteering
- Enhanced maternity and paternity schemes
- Access to free counselling services
- Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan
- A cycle to work scheme
- Low-cost town centre parking
- A commitment to employee wellbeing
To submit your application for this exciting opportunity, please click on Apply now!
Senior Tenancy Management Officer employer: Cheltenham Borough Council
Cheltenham Borough Council is an award-winning organisation dedicated to enhancing the quality of life in Cheltenham. As a Senior Tenancy Management Officer, you will be part of a supportive and professional team that values employee wellbeing and offers a flexible working environment, generous holiday entitlement, and opportunities for personal and professional growth. Join us in making a meaningful impact in our community while enjoying a rewarding career with excellent benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Tenancy Management Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cheltenham Borough Council on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the council's recent projects and initiatives. Show us that you're genuinely interested in making Cheltenham a better place and how your skills align with their goals.
✨Tip Number 3
Practice your answers to common interview questions, especially those around customer service and problem-solving. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and show us that you’re keen on the role. Plus, it’s a great way to reiterate your enthusiasm for the position.
We think you need these skills to ace Senior Tenancy Management Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in tenancy management and customer service. We want to see how your skills align with our mission of delivering a tenant-focused housing service.
Showcase Your Problem-Solving Skills:In your application, share specific examples of how you've tackled complex cases or resolved issues in previous roles. We love seeing candidates who can demonstrate their solution-focused approach!
Highlight Your Teamwork:Since collaboration is key in this role, mention any experiences where you've worked with teams or partners to achieve common goals. We value those who can work well with others to strengthen communities.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Cheltenham Borough Council.
How to prepare for a job interview at Cheltenham Borough Council
✨Know Your Stuff
Make sure you brush up on your knowledge of tenancy management and relevant legislation. Familiarise yourself with the specific challenges tenants face and think about how you can advocate for them effectively.
✨Showcase Your Empathy
During the interview, highlight your experience in customer-facing roles where you've had to demonstrate empathy and problem-solving skills. Share specific examples of how you've supported vulnerable individuals or resolved complex cases.
✨Prepare Questions
Think of insightful questions to ask about the team dynamics and the council's approach to tenant engagement. This shows your genuine interest in the role and helps you understand how you can contribute to their mission.
✨Demonstrate Team Spirit
Emphasise your ability to work collaboratively with teams and partners. Share examples of past experiences where you’ve successfully worked with others to tackle housing issues or improve tenant experiences.
