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- Tasks: Support the community by managing council tax and benefits with a friendly team.
- Company: Join Cheltenham Borough Council, an award-winning organisation dedicated to improving local life.
- Benefits: Enjoy flexible working, generous holidays, and a great pension scheme.
- Why this job: Make a real impact in your community while developing valuable skills in a supportive environment.
- Qualifications: Customer service experience is a plus; financial background desirable but not essential.
- Other info: Two days paid volunteering time and opportunities for professional development.
The predicted salary is between 22000 - 26000 £ per year.
Join Cheltenham Borough Council as a Revenues and Benefits Support Officer and help deliver vital frontline services that make a real difference to our community.
Location: Municipal Offices, Promenade, Cheltenham GL50 9SA
Salary: £25,992 - £27,269 per annum
Job Type: Full Time, Permanent
Closing date: Wednesday 9th July 2025
Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.
Revenues and Benefits Support Officer - The Role:
This is a fantastic opportunity to step into the Revenues and Benefits sector, learning on the job with full support provided. Working here means working as part of a committed, professional and friendly team. This role as Revenues and Benefits Support Officer is a varied and an integral part of our team, providing valuable daily support to our fast paced service. You will be expected to deliver excellent customer service via telephone, in writing and face to face, in order to provide, collect and process information.
Key Responsibilities:
- To maintain council tax and business rate records
- Update council tax support claims ensuring entitlement is assessed accurately and bills are issued promptly
- Update Housing Benefit claims ensuring entitlement is assessed accurately and notification letters are issued promptly
- Whilst primarily focused on the administration of housing benefits and council tax support, the postholder will be part of the Revenues and Benefits Team and will provide wider administrative support to the parking team, as required
- To deal with telephone, written or face to face enquiries from customers and stakeholders
You:
- Experience of working in local authority revenue collection dealing with council tax, business rates and/or parking administration is desirable
- Experience of working in a financial environment is desirable
- Experience of customer service and dealing with a range of people is desirable
- Previous experience of working in a team environment is desirable
Benefits:
- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)
- A generous holiday entitlement of 26 days rising to 31 days after five years. Part-time employees receive a pro rata entitlement of 26 days
- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours
- A comprehensive programme of learning and development
- Two days paid time off for volunteering
- Enhanced maternity and paternity schemes
- An employee counselling service
- Free eye tests (for some posts) and contribution towards the cost of glasses
- A cycle to work scheme
- Low-cost town centre parking for some jobs, depending on work location
- A commitment to employee wellbeing
To submit your application for this exciting Revenues and Benefits Support Officer opportunity, please click on ‘Apply' now!
Revenues and Benefits Support Officer in Cheltenham employer: Cheltenham Borough Council
Contact Detail:
Cheltenham Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenues and Benefits Support Officer in Cheltenham
✨Tip Number 1
Familiarise yourself with the local authority's services and policies related to revenues and benefits. Understanding how council tax and housing benefits work in Cheltenham will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Highlight any customer service experience you have, especially in a financial or administrative context. Be prepared to share specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Tip Number 3
Network with current or former employees of Cheltenham Borough Council if possible. They can provide insights into the team culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Prepare for potential scenario-based questions that may be asked during the interview. Think about how you would handle specific situations related to council tax or housing benefits, as this will demonstrate your problem-solving skills and readiness for the role.
We think you need these skills to ace Revenues and Benefits Support Officer in Cheltenham
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Revenues and Benefits Support Officer position. Tailor your application to highlight relevant experiences that align with these responsibilities.
Highlight Relevant Experience: Emphasise any previous experience in local authority revenue collection, customer service, or financial environments. Use specific examples to demonstrate how your background makes you a suitable candidate for this role.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the council's mission. Mention why you want to work for Cheltenham Borough Council and how you can contribute to their goals.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Cheltenham Borough Council
✨Research the Council's Values
Before your interview, take some time to understand Cheltenham Borough Council's mission and values. This will help you align your answers with their goals and demonstrate your commitment to making a positive impact in the community.
✨Prepare for Customer Service Scenarios
As a Revenues and Benefits Support Officer, you'll be dealing with various customer enquiries. Think of examples from your past experiences where you provided excellent customer service, and be ready to discuss how you handled challenging situations.
✨Familiarise Yourself with Relevant Legislation
Brush up on local authority revenue collection processes, particularly around council tax and housing benefits. Being knowledgeable about these areas will show your enthusiasm for the role and your readiness to contribute effectively.
✨Showcase Teamwork Skills
Since this role involves working as part of a team, prepare to discuss your previous experiences in collaborative environments. Highlight how you contributed to team success and how you can bring that same spirit to the Revenues and Benefits Team.
