At a Glance
- Tasks: Deliver outstanding customer service and support tenants with care and professionalism.
- Company: Join Cheltenham Borough Council, a community-focused organisation.
- Benefits: Full-time role with a supportive team and opportunities for personal growth.
- Other info: Fixed term position for 12 months with a friendly work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about delivering outstanding customer service and making a real difference in your community? Join us at Cheltenham Borough Council as a Customer Service Officer, where you'll be at the heart of our housing services - supporting tenants, residents, and stakeholders with care, compassion, and professionalism.
As a Customer Service Officer, you'll be the first point of contact for a wide range of enquiries across housing services. Whether you're resolving an issue over the phone, responding to emails, or helping a resident via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service to everyone who reaches out to us.
Working closely with our friendly and supportive Customer Services Team, you'll ensure that every interaction - no matter how complex - is handled with efficiency, empathy, and a focus on first-time resolution. This is a full-time, fixed term position for 12 months.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Housing Customer Care Specialist employer: Cheltenham Borough Council
At Cheltenham Borough Council, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our commitment to outstanding customer service is matched by our focus on employee growth, offering training and development opportunities that empower you to make a meaningful impact in the community. Join our friendly team and enjoy the unique advantage of working in a role that not only values your contributions but also prioritises your well-being and professional advancement.
Contact Details:
Cheltenham Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Care Specialist
✨Tip Number 1
Get to know the company! Research Cheltenham Borough Council and their housing services. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues tenants might face and how you would resolve them. This will prepare you for those tricky questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Network with current employees! If you can, reach out to someone working at Cheltenham Borough Council. They can provide insider tips on the interview process and what it’s really like to work in the Customer Services Team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us, making your job search smoother.
We think you need these skills to ace Housing Customer Care Specialist
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering outstanding customer service shine through. Share specific examples of how you've made a difference in previous roles, as this will resonate with us and highlight your commitment to our community.
Tailor Your Application:Make sure to customise your application to reflect the job description. Use keywords from the listing, like 'care', 'compassion', and 'professionalism', to demonstrate that you understand what we're looking for in a Housing Customer Care Specialist.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see your qualifications and how they align with the role.
Apply Through Our Website:We encourage you to submit your application through our website. This ensures that your application is received directly by us and allows you to easily track your progress. Plus, it’s super simple!
How to prepare for a job interview at Cheltenham Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Customer Care Specialist. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves supporting tenants and residents, be prepared to discuss situations where you've demonstrated empathy and compassion. Think of specific examples where you resolved issues or helped someone in need, as this will highlight your suitability for delivering outstanding customer service.
✨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to respond more effectively. If you’re unsure about something, don’t hesitate to ask for clarification – it’s better to get it right than to guess!
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, training opportunities, or how success is measured in the role. This demonstrates your enthusiasm and helps you gauge if the company is the right fit for you.
