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- Tasks: Lead tenant engagement initiatives and enhance community involvement.
- Company: Join the award-winning Cheltenham Borough Council, dedicated to community improvement.
- Benefits: Flexible working, generous holidays, and a great pension scheme.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Passion for community engagement and strong communication skills.
- Other info: Enjoy a supportive team environment with opportunities for personal growth.
Cheltenham Borough Council is looking for a motivated and people-focused Resident Engagement Officer to join our Housing Services Community Team.
Location: Municipal Offices, Promenade, Cheltenham GL50 9SA
Job Type: Part Time, Permanent
Working Hours: 22.2 per week
Salary: £29,064 - £31,537 (pro rata)
Closing Date: Sunday 22nd February 2026
Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance.
Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.
Resident Engagement Officer - The Role:
You will collaborate with the Community Investment Manager to spearhead the development of a modern and flexible approach to tenant and leaseholder engagement. Working closely with our Community Investment Manager, you will support the delivery of high-quality engagement that meets the standards set by the Regulator of Social Housing.
Resident Engagement Officer - Responsibilities:
- Plan and deliver a customer-focused, resident engagement service with tenants and leaseholders
- Manage the existing tenant panel and leaseholder panel, including arranging and chairing meetings, recruiting new members, arranging necessary training, and keeping clear records of meetings
- Embed a culture of tenant engagement across housing services teams, providing coaching, training and advice for colleagues on best practice
- Expand and diversify the current tenant and leaseholder engagement offer to include policy reviews, scrutiny reviews, complaints support, and input into budgeting
- Ensure accountability by following up on recommendations made by engaged tenants and reporting back on progress
- Deliver tenant engagement events, draft annual reports and newsletters, and keep the website updated
Resident Engagement Officer - You:
- A passion for tenant engagement and an understanding of how it drives service improvements
- Able to demonstrate positive outcomes when working with community groups
- Able to demonstrate a commitment to equality and diversity
- Excellent written and verbal communication skills and the ability to build positive relationships
- IT skills to optimise digital engagement, communications and agile working
- Ability to produce clear agendas and minutes from meetings, as well as other administrative duties relating to the role
- Is customer focused, responsive, and co-operative with customers
Resident Engagement Officer - Benefits:
- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)
- A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays)
- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours
- A comprehensive programme of learning and development
- Two days (pro rata) paid time off for volunteering
- Enhanced maternity and paternity schemes
- Access to free counselling services
- Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan
- A cycle to work scheme
- Low-cost town centre parking
- A commitment to employee wellbeing
To submit your application for this exciting Resident Engagement Officer opportunity, please click on Apply now!
Resident Engagement Officer in Cheltenham employer: Cheltenham Borough Council
Contact Detail:
Cheltenham Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Engagement Officer in Cheltenham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Cheltenham Borough Council on LinkedIn. A friendly chat can give us insider info about the culture and what they really value in a Resident Engagement Officer.
✨Tip Number 2
Prepare for the interview by practising common questions related to tenant engagement. We should be ready to share our experiences and how we’ve positively impacted community groups. Show them our passion!
✨Tip Number 3
Don’t forget to showcase our IT skills! Since digital engagement is key, let’s highlight any relevant tech tools we’ve used in past roles. This will show we’re ready to optimise communications right from the start.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re keen on being part of this award-winning organisation. Let’s make it happen!
We think you need these skills to ace Resident Engagement Officer in Cheltenham
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for tenant engagement in your application. We want to see how you understand its importance in driving service improvements and making a real difference in the community.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and skills mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: When writing your application, keep it clear and concise. Use straightforward language and structure your thoughts well. We appreciate good communication skills, so make sure your writing reflects that!
Apply Through Our Website: Remember to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our organisation there.
How to prepare for a job interview at Cheltenham Borough Council
✨Know Your Community
Before the interview, take some time to research Cheltenham and its community. Understand the key issues residents face and think about how you can contribute to improving their engagement. This will show your passion for tenant engagement and your commitment to making a positive impact.
✨Showcase Your Communication Skills
As a Resident Engagement Officer, excellent communication is crucial. Prepare examples of how you've successfully communicated with community groups or managed meetings in the past. Be ready to demonstrate your ability to build positive relationships and convey information clearly.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations related to tenant engagement. Think about scenarios where you had to manage diverse opinions or resolve conflicts within a group. Practising your responses will help you feel more confident during the interview.
✨Highlight Your IT Skills
Since the role involves optimising digital engagement, be prepared to discuss your IT skills. Mention any relevant software or tools you’ve used for communication or project management. Showing that you're tech-savvy will demonstrate your ability to adapt to modern engagement methods.
