At a Glance
- Tasks: Join our team to collect council tax and negotiate repayment plans with residents.
- Company: Award-winning council dedicated to community growth and employee wellbeing.
- Benefits: Generous holiday, flexible working, excellent pension, and professional development opportunities.
- Other info: Join a friendly team committed to employee wellbeing and career growth.
- Why this job: Make a real difference in your community while enjoying a supportive work environment.
- Qualifications: Experience in debt recovery and strong negotiation skills required.
The predicted salary is between 32597 - 34434 £ per year.
Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.
About the role
We have an exciting opportunity for a debt recovery expert to join our successful Revenues and Benefits Team. In this role you will work as part of a dedicated and knowledgeable team collecting council tax, business rates, BID levy and housing benefit overpayments.
- Review accounts in arrears and decide on appropriate recovery action
- Negotiate fair and sustainable repayment plans with residents
- Take enforcement action when necessary, following legislation and policy
- Present evidence at court hearings
- Work closely with enforcement agents, courts and internal teams
- Deliver excellent customer service with empathy and professionalism
This is a full-time, permanent position. Please note that this vacancy may close early if we receive a high volume of suitable applications.
What can we do for you...
- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)
- A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays)
- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours
- A comprehensive programme of learning and development
- Two days (pro rata) paid time off for volunteering
- Enhanced maternity and paternity schemes
- Access to free counselling services
- Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan
- A cycle to work scheme
- Low-cost town centre parking
- A commitment to employee wellbeing
The council is committed to promoting equality of opportunity, we welcome applications from all sections of the community. We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff and volunteers to share this commitment.
Closing date: Sun, 20 Sep 2026
Recovery and Enforcement Officer in Cheltenham employer: Cheltenham Borough Council
Join Cheltenham Borough Council, an award-winning organisation dedicated to enhancing community life and fostering a supportive work environment. As a Recovery and Enforcement Officer, you'll benefit from a generous holiday entitlement, flexible working arrangements, and a strong commitment to employee wellbeing and professional development. With a focus on teamwork and respect, we strive to be an employer of choice where your contributions are valued and your growth is encouraged.
Contact Details:
Cheltenham Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Recovery and Enforcement Officer in Cheltenham
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Cheltenham Borough Council, are looking for. Plus, it shows your genuine interest in the sector!
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Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
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Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Recovery and Enforcement Officer in Cheltenham
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Cheltenham Borough Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Cheltenham Borough Council
✨Get to Know Public Sector Values
Before your interview with Cheltenham Borough Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Cheltenham Borough Council.
