At a Glance
- Tasks: Deliver outstanding customer service and support tenants with care and professionalism.
- Company: Join Cheltenham Borough Council, a community-focused organisation.
- Benefits: Full-time role with a supportive team and opportunities for personal growth.
- Other info: Fixed term position for 12 months with a friendly work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about delivering outstanding customer service and making a real difference in your community? Join us at Cheltenham Borough Council as a Customer Service Officer, where you'll be at the heart of our housing services - supporting tenants, residents, and stakeholders with care, compassion, and professionalism.
As a Customer Service Officer, you'll be the first point of contact for a wide range of enquiries across housing services. Whether you're resolving an issue over the phone, responding to emails, or helping a resident via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service to everyone who reaches out to us.
Working closely with our friendly and supportive Customer Services Team, you'll ensure that every interaction - no matter how complex - is handled with efficiency, empathy, and a focus on first-time resolution. This is a full-time, fixed term position for 12 months.
- Disability Confident
- A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer.
- It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Housing Customer Care Specialist in Cheltenham employer: Cheltenham Borough Council
At Cheltenham Borough Council, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. Our commitment to outstanding customer service is matched by our focus on employee growth, offering training and development opportunities that empower you to make a meaningful impact in the community. Join our friendly team and enjoy the unique advantage of working in a role that not only values your contributions but also prioritises your well-being and professional advancement.
Contact Details:
Cheltenham Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Customer Care Specialist in Cheltenham
✨Tip Number 1
Get to know the company! Research Cheltenham Borough Council and their housing services. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues tenants might face and how you would resolve them. This will prepare you for those tricky questions during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Network with current employees! If you can, reach out to someone working at Cheltenham Borough Council. They can provide insider tips on the interview process and what it’s really like to work in the Customer Services Team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Housing Customer Care Specialist in Cheltenham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us see your enthusiasm for delivering outstanding customer service. Share specific examples of how you've made a difference in previous roles or situations, as this will resonate with our commitment to care and compassion.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your relevant experience and skills that align with the responsibilities of a Housing Customer Care Specialist. This shows us that you understand the role and are genuinely interested.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures that we receive your details directly and helps us keep track of all applicants efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at Cheltenham Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Housing Customer Care Specialist. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves supporting tenants and residents, it's crucial to demonstrate your ability to empathise with others. Prepare examples from your previous work where you've successfully resolved issues while showing care and compassion. This will highlight your suitability for delivering high-quality customer service.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It shows that you value communication and are ready to engage with the community effectively, which is essential for a Customer Service Officer.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This not only shows your interest but also gives you a better understanding of what it’s like to work there.
