At a Glance
- Tasks: Deliver outstanding customer service and support tenants with care and professionalism.
- Company: Join Cheltenham Borough Council, a community-focused organisation.
- Benefits: Full-time role with a supportive team and opportunities for personal growth.
- Other info: Fixed term position for 12 months with a friendly work environment.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Passion for customer service and strong communication skills.
The predicted salary is between 24000 - 28000 £ per year.
Are you passionate about delivering outstanding customer service and making a real difference in your community? Join us at Cheltenham Borough Council as a Customer Service Officer, where you'll be at the heart of our housing services - supporting tenants, residents, and stakeholders with care, compassion, and professionalism.
As a Customer Service Officer, you'll be the first point of contact for a wide range of enquiries across housing services. Whether you're resolving an issue over the phone, responding to emails, or helping a resident via our online portal, you'll play a key role in delivering a seamless, respectful and high-quality service to everyone who reaches out to us.
Working closely with our friendly and supportive Customer Services Team, you'll ensure that every interaction - no matter how complex - is handled with efficiency, empathy, and a focus on first-time resolution. This is a full-time, fixed term position for 12 months.
Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Customer Services Officer in Cheltenham employer: Cheltenham Borough Council
At Cheltenham Borough Council, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a Customer Services Officer, you'll benefit from a collaborative team culture that values empathy and professionalism, alongside opportunities for personal and professional growth within the community-focused housing services. Join us in making a meaningful impact while enjoying the advantages of working in a vibrant town known for its rich heritage and community spirit.
Contact Details:
Cheltenham Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Officer in Cheltenham
✨Tip Number 1
Get to know the company! Research Cheltenham Borough Council and their housing services. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your customer service scenarios! Think about common issues you might face as a Customer Services Officer and how you'd resolve them. Role-playing these situations with a friend can boost your confidence and prepare you for those tricky interview questions.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Cheltenham Borough Council on LinkedIn. They can provide insider tips and maybe even put in a good word for you. Plus, it shows your commitment to being part of their community.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest job openings and updates directly from us, making it easier to stay in the loop and land that Customer Services Officer role.
We think you need these skills to ace Customer Services Officer in Cheltenham
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service right from the start! In your application, share specific examples of how you've made a difference in previous roles or situations. This will help us understand your commitment to delivering outstanding service.
Tailor Your Application:Make sure to customise your application to reflect the job description. Highlight your experience with housing services and any relevant skills that align with our values of care, compassion, and professionalism. We want to see how you fit into our team!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website:Don’t forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us process your application smoothly. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Cheltenham Borough Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Officer and the specific services offered by Cheltenham Borough Council. Familiarise yourself with common housing issues and think about how you would handle various customer enquiries. This will show your passion for the role and your commitment to delivering outstanding service.
✨Show Empathy
As a Customer Service Officer, empathy is key. Prepare examples from your past experiences where you've successfully resolved customer issues with care and compassion. Be ready to discuss how you can apply this approach in your new role, ensuring every interaction is respectful and efficient.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. When asked questions, take a moment to fully understand them before responding. This not only shows that you value the interviewer’s input but also reflects how you would interact with customers, ensuring their concerns are heard and addressed.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the challenges they face. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to highlight your problem-solving skills and how you can contribute to the team.
