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- Tasks: Be the friendly face of our Environmental Services, helping customers with waste and recycling queries.
- Company: Join Cheltenham Borough Council, an award-winning organisation committed to sustainability.
- Benefits: Enjoy flexible working, generous holidays, and a great pension scheme.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: 5 qualifications at NVQ level 2 or GCSE Grade C/4, including Maths and English.
- Other info: Work in a supportive team with opportunities for personal growth and volunteering.
The predicted salary is between 26824 - 28142 £ per year.
Do you care about sustainability and want to make a real difference? Join Cheltenham Borough Council as a Client Support Officer within Environmental Services.
Location: The Depot, Swindon Road, GL51 9JZ
Job Type: Part-time, Permanent
Working Hours: 18 hours per week - worked Monday-Friday between 09:00 AM and 13:00 PM
Salary: £26,824 - £28,142 per annum pro rata
Closing Date: 28th January 2026
Come and work for an award-winning organisation! We are an ambitious and forward-thinking council. We are committed to making Cheltenham a better place to live and work, enabling communities and businesses to thrive whilst protecting what is good about our town. We aim to be an employer of choice where everyone is treated fairly and feels valued and respected. We aim to provide a stimulating and rewarding working environment that encourages our people to work together, provides opportunities for them to reach their full potential and achieve a healthy work/life balance. Working at Cheltenham Borough Council means working as part of a committed, professional, and friendly team.
Client Support Officer - The Role:
Join our Environmental Services team as a Client Support Officer. You'll be the first point of contact for customers and colleagues, helping deliver essential services like waste and recycling, street cleansing, and grounds maintenance in partnership with Ubico.
Key Responsibilities:
- Handle customer and internal enquiries across phone, email, and social media
- Use multiple IT systems to resolve queries and keep accurate records
- Support projects and campaigns, including the annual garden waste promotion and producing publicity materials
- Keep our website and social media up to date
- Work with internal teams and Ubico to resolve complex queries
- Assist with other tasks as directed by the Senior Client Officer or Head of Service
Client Support Officer - You:
- A minimum of 5 qualifications equivalent to NVQ level 2 or GCSE at Grade C/4 or above, must include Maths and English
- Experience working within customer service environment
- Good level of IT and keyboard skills
- Communicates effectively at all levels (excellent verbal and written skills)
- Customer focussed, demonstrates a positive and proactive attitude to customer care
Client Support Officer - Benefits:
- An excellent pension scheme. You will be eligible to join the Local Government Pension Scheme (LGPS)
- A generous holiday entitlement of 26 days (pro rata) rising to 31 days (pro rata) after five years (excluding Bank Holidays)
- A flexible and agile working environment. We aim to provide opportunities to work from home or elsewhere and offer flexibility in working hours
- A comprehensive programme of learning and development
- Two days (pro rata) paid time off for volunteering
- Enhanced maternity and paternity schemes
- Access to free counselling services
- Upon successful completion of your probation period, you will then have access to our Healthcare Cashback Plan
- A cycle to work scheme
- Low-cost town centre parking
- A commitment to employee wellbeing
Closing date: 28th January 2026
Please note that this job advert may close early if we receive a high volume of suitable applications. Previous applicants need not apply. To submit your application for this exciting Client Support Officer opportunity, please click on ‘Apply' now!
Client Support Officer in Cheltenham employer: Cheltenham Borough Council
Contact Detail:
Cheltenham Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Officer in Cheltenham
✨Tip Number 1
Get to know the company! Research Cheltenham Borough Council and their Environmental Services. Understanding their values and projects will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that Client Support Officer position.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and problem-solving. Role-play with a friend or use online resources to build your confidence and ensure you can communicate your skills effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Client Support Officer in Cheltenham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Client Support Officer role. We want to see how you can contribute to our mission of making Cheltenham a better place!
Showcase Your Customer Service Skills: Since this role is all about customer interaction, share specific examples of your previous customer service experiences. We love seeing how you’ve handled queries and provided solutions in the past!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your communication reflects that. Remember, we’re looking for excellent verbal and written skills!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can process your application smoothly.
How to prepare for a job interview at Cheltenham Borough Council
✨Know Your Stuff
Make sure you understand the role of a Client Support Officer and the services provided by Cheltenham Borough Council. Familiarise yourself with their environmental initiatives and be ready to discuss how you can contribute to sustainability efforts.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult query or went above and beyond for a customer, as this will demonstrate your proactive attitude.
✨Brush Up on IT Skills
Since the role involves using multiple IT systems, it’s a good idea to review any relevant software or tools you might encounter. Be ready to discuss your proficiency with technology and how you’ve used it to improve customer interactions in the past.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about team dynamics, upcoming projects, or how the council measures success in their environmental initiatives. It shows your genuine interest in the role and the organisation.
