At a Glance
- Tasks: Deliver exceptional customer service and ensure member satisfaction in a luxury gym environment.
- Company: Third Space, a collection of luxury health clubs in London.
- Benefits: Complimentary gym membership, competitive salary, and early management experience.
- Other info: Opportunities for personal growth and career progression within the company.
- Why this job: Join a dynamic team and shape an exceptional member experience in a luxury setting.
- Qualifications: Passion for fitness, strong communication skills, and a commitment to five-star service.
The predicted salary is between 30784 - 30784 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own.
Our people are the creators that bring the space to life.
We’re a team of motivators, inventors, and coaches; always striving to grow and evolve.
It’s not just a job, it’s a lifestyle.
We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way.
This is our space.
Just off the iconic King’s Road, Third Space Chelsea (opening early 2026) brings high-spec luxury training to the heart of SW3.
Designed over five floors, this is training and wellness, elevated.
As we prepare to open, we’re looking for a team of Member Concierge to join and shape something truly special.
You’ll be part of a dynamic, driven community, united by a commitment to excellence and a passion for delivering an exceptional member experience.
This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service.
This is a unique opportunity to become the best in what you do that in which will bring new opportunities to develop and progress within the company.
- What You Will Get…
- Complimentary membership of a luxury gym for you and one other person worth over £5000 each year
- Work in a great team in a luxury environment
- Annual Salary of £30,784 in a full-time permanent position
- Guaranteed hours per month
- Early Duty Management experience
- Complimentary membership for you and one other person (worth over £5000 each year)
- What We Need…
- Passion, Enthusiasm, and five-star customer service
- First point of contact to our demanding members; Calm under pressure
- Ability to work early and late shifts (5:00-23:00)
- Great interpersonal and communication skills; Good level of English (verbal and written)
- Self-motivated; enthusiastic team player
Member Concierge in London employer: Chelsea
Third Space is an exceptional employer that fosters a vibrant and dynamic work culture, where every team member is valued as a creator of extraordinary experiences. Located in the heart of Chelsea, our luxury health club offers not only a competitive salary and complimentary gym membership but also unparalleled opportunities for personal and professional growth within a supportive community. Join us to be part of something special, where your passion for fitness and customer service can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Member Concierge in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Chelsea. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Chelsea before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Member Concierge in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Chelsea:Your cover letter is your chance to shine! Tell us why you want to work at Chelsea specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Chelsea!
How to prepare for a job interview at Chelsea
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
