At a Glance
- Tasks: Assist customers with enquiries, orders, and complaints via email and live chat.
- Company: Join Chelsea Peers, a family-run brand focused on comfort and community impact.
- Benefits: Competitive pay, pro rata holiday entitlement, and hybrid working after training.
- Other info: Flexible hours during peak season; training provided in our Chiswick office.
- Why this job: Be the friendly voice of our brand and make a real difference this Christmas.
- Qualifications: 1-2 years in customer service or retail; strong communication and organisational skills.
The predicted salary is between 31500 - 38500 £ per year.
About the job Customer Service Assistant - Temp
We are looking for confident and highly motivated Customer Service Assistants to join us for our Christmas season.
At Chelsea Peers, we believe that comfort isn't just a product; it's an experience, and our Customer Service Assistants are at the heart of it all.
As the first point of contact for our community, you'll be the warm, helpful voice that represents who we are.
You won't just answer questions; you'll bring our brand to life through every conversation.
Whether you're helping someone find the right fit, resolve an issue, or track down a missing order, you'll do it with a thoughtful touch and a feel-good tone.
Because when our customers speak to you, they're speaking to us.
About Chelsea Peers
Chelsea Peers was created to make off-the-clock moments even better - the ones where time slows, smiles linger, and comfort takes centre stage.
Designed for downtime without compromise, the brand blends consciously crafted creativity, everyday luxury, and effortless style.
Chelsea Peers makes loungewear, nightwear, and swimwear that's playful yet polished.
From hand-drawn prints to premium organic fabrics, every piece is made to look good, feel good, and move with you.
As a proud B Corp and family-run business, Chelsea Peers is committed to making a positive impact on its community, customers, and the planet.
Since its founding in 2012, the brand has treated relaxation as a ritual, an art, and a necessity, helping to change the way people recharge and bringing a little extra joy to their time off.
Key Responsibilities
- Manage and resolve customer enquiries via email and live chat, delivering a consistently high standard of customer service.
- Process customer orders, returns and refunds accurately and efficiently.
- Respond to marketplace customer queries, product Q&As, and customer reviews in line with brand guidelines.
- Investigate and resolve logistics-related issues, including delayed, unfulfilled, lost, or stock-related orders, liaising with internal teams and delivery partners where required.
- Handle customer complaints with professionalism, empathy, and a solution-focused approach.
- Maintain accurate customer records and documentation within customer service systems.
- Identify and proactively resolve recurring customer trends or operational issues, liaising with management and relevant teams to implement effective solutions and support continuous improvement.
- Escalate complex customer enquiries or operational issues to ensure timely follow-up and resolution.
Skills Required
- 1-2 years' experience in a customer service, retail, or e Commerce environment.
- Experience using customer service platforms such as Gorgias, Zendesk, or similar systems is desirable.
- Strong organisational skills with the ability to manage multiple tasks, prioritise workloads, and maintain accuracy across different systems.
- Excellent verbal and written communication skills, with the ability to deliver a friendly and professional customer experience.
- Confident handling customer enquiries and resolving issues with a calm, patient, and solution-focused approach.
- A collaborative and proactive approach, with the ability to work with teams across the wider business.
- Flexible and adaptable, with a willingness to support the team during peak trading periods, including evenings and weekends where required.
Due to the seasonal nature of the role, availability to work most Saturdays from November through to mid-January is essential.
- Other
- Applicants must have the legal right to work in the UK.
- The successful candidates will complete their first two weeks on-site in our Chiswick, London office for training.
Following this, the role operates on a hybrid basis with a minimum of 3 days per week in the office.
- Competitive pay in line with the London Living Wage.
- Pro rata holiday entitlement for the duration of the fixed-term contract.
- #J-18808-Ljbffr
Customer Service Assistant - Temp employer: Chelsea Peers
Chelsea Peers is an exceptional employer that fosters a vibrant and creative work culture, where innovation and quality are at the forefront of everything we do. Located in a dynamic environment, we offer our employees ample opportunities for professional growth and development, alongside a supportive team that values collaboration and artistic expression. Join us to be part of a leading design-focused company that empowers you to make a meaningful impact through your creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant - Temp
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Chelsea Peers.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Chelsea Peers. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Assistant - Temp
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Chelsea Peers.
How to prepare for a job interview at Chelsea Peers
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Chelsea Peers's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Chelsea Peers offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
