Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers with inquiries, orders, and complaints while delivering exceptional service.
- Company: Chelsea Peers, a family-run brand focused on comfort and community impact.
- Benefits: Generous staff discount and competitive pay at London Living Wage rate.
- Why this job: Join a vibrant team and make a real difference in customer experiences this Christmas.
- Qualifications: 2+ years in customer service, strong communication skills, and a results-driven mindset.
- Other info: Hybrid working with 3 days in our Chiswick office; flexible hours available.
Overview
We are looking for confident and highly motivated Customer Service Assistants to join us for our Christmas season. At Chelsea Peers, we believe that comfort isn\’t just a product, it\’s an experience, and our Customer Service Assistants are at the heart of it all.
As the first point of contact for our community, you\’ll be the warm, helpful voice that represents who we are. You won\’t just answer questions, you\’ll bring our brand to life through every conversation. Whether you\’re helping someone find the right fit, resolve an issue, or track down a missing order, you\’ll do it with a thoughtful touch and a feel-good tone.
Because when our customers speak to you, they\’re speaking to us.
About Chelsea Peers
Chelsea Peers was created to make off-the-clock moments even better – the ones where time slows, smiles linger, and comfort takes centre stage. Designed for downtime without compromise, the brand blends consciously crafted creativity, everyday luxury, and effortless style.
Born in New York and designed in London, Chelsea Peers makes loungewear, nightwear, and swimwear that\’s playful, yet polished. From hand-drawn prints to premium organic fabrics, every piece is made to look good, feel good, and move with you.
As a proud B Corp and family-run business, Chelsea Peers is committed to making a positive impact on its community, customers, and the planet. Since its founding in 2012, the brand has treated relaxation as a ritual, an art, and a necessity, helping to change the way people recharge and bringing a little extra joy to their time off.
Key Responsibilities
- Manage and resolve customer inquiries and tickets
- Process and update orders and returns
- Handle and process customer refunds in a timely and accurate manner.
- Deliver exceptional customer service across all channels, including email, live chat, and social media.
- Address and resolve customer complaints with professionalism and empathy.
- Gather, document, and report customer feedback to inform continuous improvement.
- Maintain accurate customer service documentation and records.
- Identify and report potential trends or issues to the management team.
- Escalate complex or unresolved issues to the appropriate internal departments.
Skills Required
- Minimum 2 years of experience in a customer service role, preferably in a fast-paced environment.
- Strong commercial awareness with a results-driven mindset.
- Experience with Gorgias and/or Zendesk is highly desirable.
- Proven ability to work effectively under pressure and meet tight deadlines.
- Excellent verbal and written communication skills, with the ability to handle conflict professionally.
- Flexible and adaptable, with a willingness to work evenings and weekends as needed.
- Patient and calm under pressure
Other
- Hybrid working with 3 days per week in our Chiswick office, London.
- Must have the legal right to work in the UK.
- Generous Staff Discount
- Competitive Pay at London Living Wage Rate
Customer Service Assistant employer: Chelsea Peers
Contact Detail:
Chelsea Peers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know Chelsea Peers inside out! Familiarise yourself with our products and values so you can chat confidently about what makes us special. When you show genuine enthusiasm for our brand, it’ll shine through in your conversations.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or via live chat, being clear and friendly is key. Try role-playing with a friend to nail down how you’d handle different customer scenarios – it’ll help you feel more prepared.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note to express your appreciation. It shows you’re keen and keeps you fresh in their minds – plus, who doesn’t love a bit of gratitude?
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get a feel for our online presence and how we connect with our community, which is super important for a Customer Service Assistant.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of warmth and enthusiasm into your words. Remember, you're applying to be the friendly voice of our brand!
Tailor Your Application: Make sure to tailor your application to the Customer Service Assistant role. Highlight your relevant experience and skills that match what we’re looking for. This shows us that you understand the role and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for Chelsea Peers!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it helps us keep everything organised. Plus, you’ll be one step closer to joining our amazing team!
How to prepare for a job interview at Chelsea Peers
✨Know the Brand Inside Out
Before your interview, take some time to really understand Chelsea Peers. Familiarise yourself with their products, values, and mission. This will not only help you answer questions more effectively but also show your genuine interest in the brand.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. Be ready to discuss how you can bring that same level of care and empathy to Chelsea Peers.
✨Practice Common Interview Questions
Anticipate common interview questions related to customer service, such as how you handle complaints or work under pressure. Practising your responses will help you feel more confident and articulate during the actual interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, what a typical day looks like, or how they measure success in the customer service role. This shows your enthusiasm and helps you determine if it’s the right fit for you.
