Shift Supervisor

LOCATION: Based at Stamford Bridge but is also responsible to undertake tasks for Kingsmeadow and Cobham when required.

CONTRACT: Permanent 40hrs, Shift pattern – 4 on 4 off.

JOB FUNCTION: The Facilities Shift Supervisor oversees the maintenance, repairs, and general upkeep of Stamford Bridge Estate’s facilities, ensuring that they are safe, well‑maintained, and meet the needs of the organization. This role involves managing a team of maintenance staff, coordinating with external vendors, and ensuring compliance with safety regulations.

PLAY YOUR PART (Main Responsibilities)

• Maintenance and Repairs: Supervise, coordinate and complete routine maintenance and repairs of facilities, including HVAC systems, plumbing, electrical systems, and building structures. Schedule, oversee and complete preventive maintenance activities to prevent equipment failure and extend the life of assets. Respond to maintenance requests in a timely manner, ensuring minimal disruption to operations. Ensure optimal response to emergency callouts & breakdowns.
• Facility Operations: Ensure that all building systems (e.g., lighting, heating, cooling, security, etc.) are operating efficiently. Manage facility inspections pre and post matchday to identify potential issues and ensure compliance with safety and health standards. Implement energy‑saving measures and sustainable practices to reduce operational costs. Be the escalation point of contact for out of hours calls. Stakeholder management: communicate effectively with key stakeholders, produce reports, and manage expectations.
• Team Supervision: Communicate lead, train, and manage a team of maintenance technicians. Assign PPM tasks, monitor performance, and ensure that work is completed to high standards. Provide ongoing training and development to team members to enhance their skills and knowledge. Drive a positive culture within the working environment to build team morale. Coordinate with external contractors and service providers for specialised maintenance tasks (e.g., elevator repairs, etc.). Monitor service quality and ensure that work is completed on time and within budget. Maintain relationships with suppliers to ensure timely delivery of materials and services.
• Budget Management: Track and report on R&C, identifying areas for cost savings and efficiency improvements.
• Safety and Compliance: Ensure that your team complies with all safety regulations and building codes. Implement and oversee safety programs, including fire safety, emergency preparedness, and workplace safety training. Conduct regular safety audits and inspections, addressing any issues promptly. Drive safety culture.
• Administrative Duties: Maintain accurate records of maintenance activities, inspections, and repairs. Prepare reports on facility operations, including maintenance logs, PPM/SLA/KPI reporting, incident reports, and energy usage. Manage inventory of maintenance supplies and equipment, ensuring adequate stock levels.

To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea. To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR. To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels. To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead. To report any misconduct or suspected misconduct to the HR Department.

HERE TO WIN (Measures of Performance)

• All projects and maintenance are completed safely, on time and on budget.
• Objectives set are met and managed.
• Motivated and committed team.
• Satisfaction of stakeholders on completion of projects.
• Ensure all contractors are monitored and managed appropriately.
• Able to manage commercial arrangements with suppliers and contractors (Contract management).

PROUD TO BE CHELSEA (Person Specification)

• Qualifications: Engineering qualifications either to a C&G or HNC level.
• Experience: Experience within the facilities industry, working in a similar environment or large scale estate/hotel. Hands‑on experience delivering maintenance in a variety of working environments. At least five years managing within a facilities engineering environment. Extensive knowledge and experience of building services, building construction & stadium/hotel maintenance. Experience managing and developing a team of technicians. Experience managing CAFM systems. Ability to meet tight deadlines and work well under pressure. Managing and developing established maintenance team.
• Skills and Behaviours: Good communication skills and interpersonal skills. Strong leadership and team management skills. Familiarity with safety regulations and compliance requirements. Forward thinking with ability to anticipate problems. Self‑motivated and good team worker. Proficient in using facilities management software and Microsoft Office Suite. To be ‘Team’ focused, with a “can‑do” attitude. See the bigger picture to understand and evaluate any situation according to the wider business needs. Flexibility to work according to the football season and work requirements.

Our commitment to Equality, Diversity and Inclusion: At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you. Chelsea FC and the Foundation is fully committed to ensuring the safety and well‑being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate. This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.