Senior Security Manager - Stamford Bridge

LOCATION: Stamford Bridge, Kingsmeadow and Cobham Training Ground

JOB FUNCTION: The Senior Security Manager is responsible for planning and delivering protective security operations at Stamford Bridge Stadium, Kingsmeadow and Cobham Training Ground. Reporting into the Head of Security, you will be responsible for implementing, managing and enhancing access control, asset protection and security awareness standards, ensuring that the Club is suitably protecting its people, property, information capability and reputation at all times. You will be responsible for the day-to-day management and coordination of the security contractor service provision, managing KPOs and KPIs, setting and checking standards and driving improvements. You will ensure compliance and best practice underpin the service delivery.

MAIN RESPONSIBILITIES:

• Line manage the Cobham Security Manager, ensuring standards and principles are consistent across both sites.
• Manage and lead the security team at Stamford Bridge ensuring protective security operations are working effectively and to the highest standard.
• Work effectively with the security provider’s Account Manager to ensure standards and behaviours are consistent across the contract.
• Collect and analyse management information and use this to identify trends, areas for improvement and examples of good practice.
• Develop a security incident database and create monthly reports for the Head of Security.
• Implement a program of improvement, utilising training sessions, workshops and tabletops to develop the teams and enhance individual performance.
• Develop effective relationships with key stakeholders across the Club, showcasing the department’s capacity and willingness to solve problems and help other departments to better manage security risks in their operation.
• Work with department colleagues to conduct effective and timely investigations into confidential incidents.
• Act as the operational security lead on matchdays at Stamford Bridge, sharing responsibility across the season with the Head of Security and Deputy Head of Security.
• Lead on the security awareness program across the Club, delivering inductions, ensuring security procedures and advice is available on the intranet, and developing training for other departments.
• Create assignment instructions, standard operating procedures, incident management plans, event security plans and training plans. Ensure the teams can access the information, and that there is a framework for familiarisation and understanding.
• Conduct site surveys and audits, identifying areas of vulnerability and developing effective mitigation plans.
• Review operations and manning at all levels - baseline levels, events and matchdays - with the intent to maximise the team’s efforts and ensure officers are working effectively.
• Develop an event risk assessment and planning process, working with the Meetings & Events team (and their clients) to ensure all commercial events are delivered to a high standard.
• Develop and manage the systems and associated policies for: Parking, CCTV, Accreditation, Visitor management, Contractor management.
• Work with the Deputy Head of Security to develop the club’s compliance with Protect Duty legislation.

MEASURES OF PERFORMANCE:

• Constructing and managing budgets and ensuring a continuous value for money approach.
• Overseeing the delivery of costed event plans.
• Compliance with statutory requirements including Data Protection, Health and Safety and Licensing requirements.
• Compiling strategic security plans and policies.
• Compliance with site security plans.

Professional Qualifications:

• Hold SIA Door Supervisor licence.
• Holds recognised security standard qualification.
• Desirable – holds IOSH or NEBOSH qualification.

PERSON SPECIFICATION:

• Proven practical experience and skills in providing a high-quality security service within a dynamic, confidential and high-profile environment.
• Experience in the investigation of complaints and customer related issues.
• High administrative competence.
• The ability to work flexibly and to adapt to operational requirements.
• Strong interpersonal skills and the ability to build strong internal and external working relationships and partnerships.
• Experience in security systems especially CCTV and access control.
• Working with 3rd party providers and managing contracts.
• Extensive understanding of the current security threats including those from terrorism and the ability to implement and adapt proportionate security plans to meet these.
• Be committed to drive Equality, Diversity and Inclusion within all policies and procedures.

OUR EXPECTATIONS:

• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others.
• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels.
• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead.
• To report any misconduct or suspected misconduct to the HR Department.

Our commitment to Equality, Diversity and Inclusion: At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.