Performance Support Operations Lead

Join to apply for the Performance Support Operations Lead role at Chelsea Football Club

LOCATION: Chelsea FC Training Ground, Cobham.

We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

The Opportunity

This role provides comprehensive executive and administrative support to the Director of Performance while overseeing the operational and administrative functions of the Men’s Team performance department inclusive of Medical process. It ensures seamless coordination across teams, enabling the delivery of elite services in a high-performance football environment.

Key Responsibilities

• Provide comprehensive administrative support to the Director of Performance, including proactive inbox, diary, and travel management.
• Prepare and coordinate documents, presentations and reports.
• Monitor budgets, track expenditure and process expenses in line with Club policies.
• Collaborate with wider Club administration teams and EAs to ensure smooth cross-departmental coordination.
• Provide flexible, ad hoc support to other departments and projects as required.
• Support onboarding for new team members
• Support and coordinate Continuing Professional Development (CPD) activities for the Performance team.
• The organization and management of key internal systems: Kitman Labs, Sharepoint, teamworks etc.
• Budgeting support and financial management – Purchase Orders, Claims Management, Special purchases, Indemnity Insurance

Medical Office Management

• Coordinate player medical appointments, imaging, surgeries, screenings and travel logistics.
• Coordinate logistics and scheduling of new player signing medicals and profiling.
• Maintain accurate and confidential medical and performance records in line with GDPR and Club policies.
• Health Partners (FA Premier League Scheme) communication for all pre-notifications and sign-off of all invoice queries.
• Manage anti-doping and Whereabouts processes. Collaborate with the First Team Manager’s PA, Player Care Team to ensure seamless weekly operations for First Team players.
• Work with the Club Doctors on indemnity, medical insurance, and player insurance matters.
• Provide administrative and logistical support to the performance and medical teams, including travel, procurement and budget tracking.
• Engage and collaborate with internal stakeholders across the Club to ensure effective communication and smooth cross-departmental operations such as finance, legal along with external stakeholders such as Premier League and The FA, Fortius, OneWelbeck Cleveland Clinic, and Prime Health.
• Ensure secure storage and maintenance of Men’s First Team medical records in line with Club data protection rules, Premier League guidelines, and GDPR requirements.

What you will bring to the role

• Strong organisational skills with the ability to manage multiple priorities in a fast paced environment.
• Excellent written and verbal communication skills, with confidence liaising with stakeholders at all levels.
• Proactive problem solver with strong attention to detail and a collaborative, team focused approach.
• Adaptable and resilient, able to respond quickly to changing demands.
• Professional, discreet and reliable in a high performance sporting environment.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Knowledge of medical administration is desirable but not essential.
• Will ing to work flexible hours within the demands of the football calendar and across different time zones.

What we can offer you

• 25 days annual leave
• Pension Contribution (Perm & FT Employees 5%)
• Private Health Insurance through Vitality
• Life Assurance (4 x base salary)

Our commitment to Equality, Diversity and Inclusion

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club