Partner Experience Senior Manager

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Purpose of the Role: To take responsibility for the strategic and operational day‑to‑day fulfilment of our Commercial Partners Experience & Hospitality rights at Stamford Bridge and internationally.

Role Dimensions:

• Reports to Director, Partnerships
• Focus primarily on planning, managing and the end‑to‑end delivery of our international partner & fan experience platform The Famous CFC (in collaboration with external agency partners)
• Accountable for the standards and delivery of our partners match‑day experience and hospitality at Stamford Bridge and UEFA away fixtures
• Plan, Manage & Deliver our Executive B2B Partner Programme on an annual basis
• Manage a small team, with the opportunity to grow and take on additional responsibilities
• This role requires extensive weekend work in the UK and international travel and consequently flexibility in working hours will be required

Main Responsibilities:

• Plan, manage and deliver Chelsea FC’s global fan event series The Famous CFC (currently eight events annually), ensuring best‑in‑class execution across all markets that meets the objectives of the Club and its commercial partners.
• Manage day‑to‑day programme operations, including cross‑business stakeholder alignment, partner servicing in collaboration with account teams, and the coordination of activation agencies.
• Act as the primary point of contact for agencies, overseeing creative ideation and event execution to ensure delivery against contractual rights and agreed KPIs.
• Coordinate all talent requirements, ensuring early planning and logistics are in place to meet project timelines.
• Oversee budgets, timelines, and resources, providing clear status tracking and reporting to stakeholders.
• Drive innovation within The Famous CFC platform by evolving formats, expanding reach, and enhancing value for both fans and partners.
• Lead post‑event evaluation and reporting to measure effectiveness, partner satisfaction, and fan engagement, using insights to inform future improvements.
• Represent the Club on‑site at international events as required, leading delivery teams and acting as an ambassador for Chelsea FC’s brand and values.
• Own, manage and reconcile the annual budget in collaboration with agencies and internal stakeholders.

Strategic & Executive Events:

• Lead the development and delivery of our annual Executive B2B Engagement Programme, in collaboration with our Partnership and C‑Suite team.
• Manage venue bookings, third‑party supplier relationships and all travel logistics around key Executive events.
• Create a thorough and detailed briefing process and document for all attendees, with highlighted B2B targets and areas of interest.

Partner Experiences & Hospitality:

• Plan, Elevate and Lead our Partner Experience and Hospitality rights, both at Stamford Bridge and internationally at UEFA Away fixtures.
• Lead and ensure all Partner Hospitality and Executive experiences on both matchdays and non‑matchdays are delivered to the highest standards.
• Plan, forecast and invite key stakeholders to specific events at Stamford Bridge and other venues.
• Manage a direct report: Hospitality Executive ensuring their time/resource is being deployed accordingly to tackle priority workload alongside supporting their growth.

General Role Requirements:

• Ability to work cross departmental and cross group collaboration.
• Support in the delivery and establishment of regular partner reporting procedures internally and externally to track delivery of partner KPIs.
• Budget management with full responsibility for reporting and reconciliation.
• Develop personal credibility by behaving with humility and in a confident manner.
• Build internal reputation and knowledge of the wider business.
• Always operate with our core values in mind – Bravery; Leadership; Unity; Edge.
• Work closely with other members of the team to deliver monthly reporting and communications to Partners.
• Assist colleagues within the Partnership team with collective tasks and administration or additional duties as required.

Skills, Knowledge and Experience:

• Demonstrable experience in managing and delivering sports partnerships, ideally in a sponsorship and or brand arena.
• Previous experience in planning and delivering marketing campaigns across digital platforms.
• Ability to work in a high‑pressure environment and manage senior stakeholders and workloads.
• Strong communication skills – verbal and written with an eye and attention to detail.
• Knowledge of, and passion for, both sport and entertainment – especially Football, including creative talents to drive innovation.
• Demonstrate a strong knowledge of core marketing and sponsorship principles.
• Presentation skills (both writing and delivery), internally and to partners / suppliers.
• Good working knowledge of IT packages (e.g. MS Office suite) such that presentations can be made in context of the Sport & Entertainment landscape.

Competencies required: Strategic; Commercial; Collaborative; Creative thinking; Leadership; Organisation; Influencing others.

You’ll have:

• Leadership: leads from the front, with an innovative and open mindset, creating a strong culture by empowering others and is held up as a role model championing best practice.
• Results Driven: a proven winner, someone who is driven, and comes with an outstanding work ethic, holding themselves and others to the highest standards.
• Commercial: has a keen eye for commercial growth, with a pro‑active attitude to find, cultivate and close new opportunities.
• Strategic: provides clear strategy, vision and direction for the partner and business.
• Responsible: comfortable with taking on additional responsibility for the day‑to‑day actions of team members and accounts.
• Personable: must be personable, approachable, and a persuasive presenter.
• Credible: considered credible and has gravitas, acting as a role model for the Chelsea values.
• Challenges: challenges others to strive for more, both in innovation and meeting stakeholder needs.
• Ownership: understands the impact of leadership behaviour on the business and demonstrates behaviours that support a high‑performance culture within and across teams.
• Change: is a champion for change by driving evolution, clearly communicating the vision and purpose for change and supporting the business to adapt.
• Collaborative: engages in partnerships, networks and alliances to support long term success.
• Engagement: champions a culture that motivates and inspires employees to take personal responsibility.

Benefits:

• 25 days annual leave (+ Bank Holidays). After three years’ service, AL days increase to 28.
• Pension Contribution (5%).
• Life Assurance (4 x base salary).
• Private healthcare through Vitality.
• C2W (Cycle to Work scheme).
• Chelsea Ticket Membership Program – enables employees to purchase tickets for home games 49 days prior to the match.
• Free staff lunches at Stamford Bridge (Mon‑Fri).
• Discount on club and club‑affiliated products (Megastore, Nike 25% discount, Stadium Tours, onsite bar/restaurant etc).
• Employee Assistance Program, Mental Health first aiders and a strong well‑being community.

Equality, Diversity and Inclusion: At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.