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- Tasks: Lead and manage the Conferences & Events team to drive revenue growth and deliver exceptional client experiences.
- Company: Join Chelsea FC, a dynamic venue with a commitment to diversity and inclusion.
- Benefits: Enjoy a competitive salary, career development opportunities, and a vibrant work culture.
- Why this job: Be part of an iconic brand and make a real impact in the events industry.
- Qualifications: Degree in Business or related field; experience in event management and commercial strategy required.
- Other info: Embrace a fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
DEPARTMENT: Venue – Conferences & Events
DIRECT REPORTS: Sales Manager, Conferences & Event Delivery Team lead, Commercial Development Executive
LOCATION: Stamford Bridge
CONTRACT: Permanent, Full Time
JOB FUNCTION: Management of the Conferences & Events Sales and Event Delivery team
Main Responsibilities:
- Commercial Strategy & Growth: Lead on the formulation and delivery of commercial strategies that drive sustained revenue growth across all venue sales channels, ensuring alignment with the wider objectives set by the Head of Sales - Venue.
- Sales Team Performance: Oversee performance, ensuring KPIs are met, diaries are optimised, and yield is maximised. Conduct regular reviews, monitor performance, nurture talent, and maintain a high-performance culture.
- Revenue & Budget Ownership: Lead departmental budgeting and P&L management with oversight from the Head of Sales – Venue. Ensure commercial targets are achieved and costs remain within budget, with accurate forecasting in partnership with Finance.
- External Supplier & Partner Management: Manage agent strategy, suppliers, and partners to ensure strong service levels and commercial return. Regularly review performance and value delivered.
- Event Delivery & Client Experience: Work with the Event Delivery Team Manager to ensure seamless end-to-end service that meets H&S and EDI standards, consistently exceeding client expectations and constantly striving to be best in class.
- Internal Stakeholder Management: Act as a key liaison across the business, ensuring departmental needs are well represented and aligned with wider objectives. Support effective cross-functional collaboration.
- Marketing & Brand Promotion: Partner with the Venue Marketing team to maximise growth opportunities and maintain strong brand visibility through PR, campaigns, and promotional activity.
Measures of Performance:
- Revenue targets are consistently met or exceeded, with budgets managed accurately and within agreed limits.
- New commercial opportunities and strategies are identified and implemented, driving long-term growth across venue sales channels.
- Sales team and Event Delivery team consistently hit KPIs, with structured performance reviews and ongoing development in place.
- Supplier and partner relationships deliver strong commercial value, with regular reviews and measurable ROI.
- Delivering a best-in-class service with high rebooking rates.
Person Specification:
Qualifications:
- Degree in Business, Hospitality, Events Management, or a related field.
- Leadership or management training/accreditation.
- CRM, data analytics, or reporting platform training (e.g. Salesforce, Power BI, Tableau, etc.).
- Health & Safety or EDI training relevant to event operations.
Experience:
- Extensive experience in Conferences & Events, including demonstrable track record in a senior commercial role within a large-scale venue.
- Proven track record in commercial strategy, budget and P&L management, and revenue forecasting.
- Experience launching new products or repositioning event offerings to drive growth.
- Strong leadership of both Sales and Event Delivery teams, with a focus on performance, development, and accountability.
- Effective management of suppliers, agencies, and partners to deliver measurable commercial value.
- Involvement in transformation projects such as technology implementation or process improvement.
- Commercial experience within a rights-holder, football club, or live entertainment venue.
Skills and Behaviours:
- Strategic and commercially focused leader with high-level sales expertise and a proactive, growth-driven mindset.
- Deep understanding of the UK Conference & Events market, including target audiences, industry trends, and delivery standards.
- Credible and inspiring team manager, confident in setting clear expectations, developing talent, and driving high performance.
- Collaborative and influential, with the ability to manage senior stakeholders, clients, and commercial partners effectively.
- Data-led and insight-driven, with strong reporting skills and a focus on continuous improvement and operational efficiency.
- Resilient and adaptable, able to navigate complexity and deliver consistently in a fast-paced, high-pressure environment.
To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others.
To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels.
To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead.
To report any misconduct or suspected misconduct to the HR Department.
Our commitment to Equality, Diversity and Inclusion: At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC is fully committed to ensuring the safety and well being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
Senior Revenue & Operations Manager - Conference & Events in London employer: Chelsea Football Club
Contact Detail:
Chelsea Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Revenue & Operations Manager - Conference & Events in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to potential colleagues or mentors. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're not just another candidate, but someone who truly fits into their team.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and skills confidently when it’s your turn to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Revenue & Operations Manager - Conference & Events in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Revenue & Operations Manager role. Highlight your experience in commercial strategy, budget management, and team leadership. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the Conferences & Events sector and how you can contribute to our team's success. Keep it engaging and relevant to the job description.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've driven revenue growth or improved team performance in previous roles. Numbers speak volumes, so include metrics where possible.
Apply Early!: We encourage you to apply as soon as possible. The sooner you submit your application through our website, the better your chances are of standing out before the position gets filled. Don’t wait around!
How to prepare for a job interview at Chelsea Football Club
✨Know Your Numbers
As a Senior Revenue & Operations Manager, you'll need to demonstrate your understanding of budgeting and P&L management. Brush up on key financial metrics and be ready to discuss how you've successfully managed budgets in the past. This will show that you can handle the financial responsibilities of the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in previous roles, especially in high-pressure environments. Highlight your experience in nurturing talent and driving performance. This is crucial as you'll be overseeing both the Sales and Event Delivery teams, so make sure to convey your leadership style and successes.
✨Understand the Market
Familiarise yourself with the UK Conference & Events market, including current trends and challenges. Be prepared to discuss how you would formulate commercial strategies that align with the club's objectives. Showing that you have your finger on the pulse of the industry will set you apart from other candidates.
✨Emphasise Collaboration
This role requires effective internal stakeholder management, so be ready to talk about your experience working cross-functionally. Share specific examples of how you've collaborated with marketing, finance, and other departments to achieve common goals. This will demonstrate your ability to work within a team and drive results.