Premium Sales & Account Manager – CFCW in London

The Premium Sales & Account Manager – Chelsea Women is a commercially focused role sitting within the Women's Commercial Department. Reporting to the Matchday Revenue and Growth Strategy Lead, this individual will be responsible for designing, selling, and managing hospitality products that are bespoke to Chelsea FC Women, while building lasting relationships with both new and existing clients. This role bridges sales, account management, and operational delivery. The successful candidate will work closely with the central Chelsea hospitality team, drive supporter conversion into the women's game, and ensure that every hospitality client enjoys a seamless and memorable matchday experience. They will also own the online hospitality journey, supporter communications, and inventory management to ensure commercial performance is maximised across every fixture.

Key Responsibilities

• Hospitality Product Development
  • Supporting the design and develop a suite of hospitality products that are bespoke to Chelsea FC Women, reflecting the identity, values, and ambitions of the women's team.
  • Continuously review and evolve the product suite in response to client feedback, market trends, and fixture calendar demands.
  • Proactively identify and target prospective hospitality clients through outreach, networking, and lead generation activity.
  • Build and manage a pipeline of new business opportunities, converting prospects into long‐term hospitality partners.
  • Work in close partnership with Chelsea FC's central hospitality team to identify opportunities to introduce existing men's team clients to Chelsea Women hospitality.
• Account Management & Retention
  • Serve as the primary point of contact for all Chelsea Women hospitality clients, building strong, trusted relationships throughout the season.
  • Own the renewal process for existing clients, proactively engaging early to secure retention and upsell opportunities.
  • Manage client communications across the full matchday cycle — from pre‐match information and logistics through to post‐match follow‐up and feedback.
  • Resolve client queries or issues swiftly and professionally, maintaining the highest standards of customer service.
• Matchday Operational Excellence
  • Work closely with the Matchday Revenue and Growth Strategy Lead & Stadium and Venue Operations Lead to ensure seamless delivery of all hospitality operations on matchdays.
  • Act as the client‐facing lead on matchdays, ensuring all hospitality guests receive a premium and consistent experience from arrival through to departure.
  • Coordinate with venue operations, catering, and third‐party suppliers to ensure service standards are met and any issues are resolved quickly.
  • Conduct post‐matchday reviews to capture learnings and drive continuous improvement in the hospitality experience.
• Supporter Communications & Hospitality Messaging
  • Own the voice of Chelsea Women hospitality across all supporter‐facing communications, ensuring messaging is compelling, on‐brand, and tailored to the right audiences.
  • Work with the Marketing team to develop and deliver campaigns that promote hospitality products to existing supporters, members, and prospective clients.
  • Ensure hospitality is presented accurately and attractively across all channels, including email, social media, and the website.
• Online Hospitality Journey
  • Own and continuously improve the end‐to‐end online hospitality purchase journey for Chelsea FC Women, ensuring it is intuitive, commercially effective, and reflective of the product quality on offer.
  • Work alongside the Club Chelsea web team and the Matchday Revenue and Growth Strategy Lead to develop and maintain hospitality web pages, product listings, and booking flows.
  • Monitor online conversion performance and lead optimisation efforts to reduce drop‐off and increase booking volumes.
  • Ensure all digital hospitality content is up to date, accurate, and aligned with wider campaign timings and inventory availability.
• Inventory Management
  • Manage the allocation and availability of hospitality inventory across all Chelsea Women fixtures and produce regular inventory and revenue reports, flagging risks and opportunities ahead of each fixture.
  • Maintain accurate, real‐time oversight of inventory across seasonal packages, per‐fixture sales, complimentary allocations, and partner holds.

Key Requirements

• Proven experience in hospitality sales, account management, or commercial roles within sport, live events, or entertainment.
• Experience developing or contributing to hospitality product design.
• Excellent relationship‐building and communication skills, with the ability to engage clients at all levels.
• Understanding of online sales journeys, digital content management, and conversion optimisation principles.
• High attention to detail in inventory management and commercial reporting.
• A genuine passion for women's football and an understanding of its growth trajectory and audience.
• Flexible and resilient, with availability to work evenings and weekends for matchdays and events.
• Collaborative team player with the ability to work effectively across departments and with a central commercial function.

25 days annual leave (+ Bank Holidays); after three years' service, AL days increase to 28. Pension contribution (5%). Life Assurance (4 × base salary). Private healthcare through Vitality. C2W (Cycle to Work scheme). Chelsea Ticket Membership Program – enables employees to purchase tickets for home games 49 days prior to the match. Free staff lunches at Stamford Bridge (Mon‐Fri). Discount on club and club‐affiliated products (Megastore, Nike 25% discount, Stadium Tours, onsite bar/restaurant, etc.). Employee Assistance Program, Mental Health first aiders, and a strong well‐being community.

Our commitment to Equality, Diversity and Inclusion

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well‐being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.

This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.