At a Glance
- Tasks: Coordinate and manage exciting events at Stamford Bridge, ensuring everything runs smoothly.
- Company: Join the vibrant team at Chelsea FC, a leader in sports and hospitality.
- Benefits: Enjoy a competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Embrace a diverse and inclusive workplace with a commitment to sustainability.
- Why this job: Be part of unforgettable experiences and make a real impact in the events industry.
- Qualifications: Experience in event management and a passion for delivering exceptional customer service.
The predicted salary is between 30000 - 40000 £ per year.
DEPARTMENT: Venues and Hospitality – Non matchday
LOCATION: Stamford Bridge, London
CONTRACT: Permanent, Full Time
JOB FUNCTION: To coordinate events held at Stamford Bridge
KEY RESPONSIBILITIES
- Coordinating, event management and delivering events.
- Leading and planning with venue stakeholders & suppliers.
- Management of all legal documentation (RAMS, health and safety, safeguarding).
- Account manage and build relations with clients, club partners including event contractual rights and support internal club events and CFC Foundation events.
- Manage all event costs and pricing.
- Ensure deposits and event payments are made and any debts are chased in a timely manner.
- Lead on site appointments with Clients/Operations/Suppliers when required.
- Ensure Dynamics/CRM is being used correctly and inputting accurate records.
- Keeping an up-to-date knowledge of club facilities & event spaces, ensuring up to date room availability and capacities are shared with team and CRM diary.
- Drive and maximise revenue at every opportunity by suggestive selling and upselling.
- Make sure invoices are accurate and sent in timely manner.
- Collect H&S and Safeguarding policies in relation to events (IOSH, Risk Assessments, CDM).
- Championing ED&I, developing & improving ED&I across events.
- Championing sustainability and environmental across events.
MEASURES OF PERFORMANCE
- High customer satisfaction levels as measured by customer feedback minimisation of customer complaints.
- Maintaining minimum of 28% profit conversion on Food and Beverage.
- Accuracy of BEOs and CRM input.
- Keeping the debts to minimum.
QUALIFICATIONS
- IOSH (Health and Safety).
EXPERIENCE
- Experience working in events at large venue.
- Commercial awareness with attention to yielding of business and maximising profit.
- Experience working in a corporate environment.
SKILLS & BEHAVIORS
- Confident in customer facing situations – with personnel of all levels.
- Ability to inspire customer trust and confidence.
- To be able to think fast and to deliver solutions to customer requirements.
- Flexibility to work evenings and weekends where required.
- Excellent attention to detail.
OUR EXPECTATIONS
- To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others.
- To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
- To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels.
- To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead.
- To report any misconduct or suspected misconduct to the HR Department.
OUR COMMITMENT TO EQUALITY, DIVERSITY AND INCLUSION
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you. Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate. This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.
Conference & Events Executive in London employer: Chelsea Football Club
At Chelsea FC, we pride ourselves on being an exceptional employer, offering a vibrant work culture at the iconic Stamford Bridge in London. Our commitment to employee growth is evident through continuous training opportunities and a focus on diversity, equality, and inclusion, ensuring that every team member feels valued and empowered. Join us to be part of a dynamic team that champions sustainability and delivers memorable events while enjoying competitive benefits and a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Conference & Events Executive in London
✨Tip Number 1
Network like a pro! Attend industry events and connect with people in the events sector. You never know who might have a lead on your dream job at Stamford Bridge.
✨Tip Number 2
Show off your skills! When you get the chance, share examples of your past event successes during interviews. Highlight how you’ve maximised revenue and managed client relationships.
✨Tip Number 3
Be proactive! If you see an event that could use some improvement, don’t hesitate to suggest ideas. This shows your passion for the role and your commitment to enhancing the club's events.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Chelsea FC team!
We think you need these skills to ace Conference & Events Executive in London
Some tips for your application 🫡
Show Your Event Management Skills:When you're writing your application, make sure to highlight any experience you have in coordinating events. We want to see how you've managed logistics, worked with suppliers, and delivered successful events in the past.
Be Detail-Oriented:Attention to detail is key in this role! Use your application to demonstrate how you've kept accurate records and managed documentation in previous positions. This will show us that you can handle the nitty-gritty of event management.
Emphasise Your Customer Relations Experience:Building relationships with clients is a big part of this job. Share examples of how you've successfully managed client accounts and maintained strong partnerships in your previous roles. We love to see candidates who can inspire trust!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Chelsea FC.
How to prepare for a job interview at Chelsea Football Club
✨Know Your Events Inside Out
Before the interview, make sure you’re familiar with the types of events held at Stamford Bridge. Research recent events and be ready to discuss how you would manage similar ones. This shows your genuine interest and understanding of the role.
✨Showcase Your Customer Skills
As a Conference & Events Executive, you'll be dealing with clients regularly. Prepare examples of how you've built relationships in previous roles. Highlight your ability to inspire trust and confidence, as this is crucial for success in this position.
✨Demonstrate Your Attention to Detail
Given the importance of accuracy in event management, be prepared to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, whether in managing costs or ensuring compliance with health and safety regulations.
✨Embrace the Club's Values
Familiarise yourself with Chelsea FC's BLUE behaviours: Brave, Lead, Unity, Edge. Think about how you can embody these values in your work and interactions. Be ready to share examples of how you’ve demonstrated similar behaviours in past experiences.
