Apprentice Ticketing Administrator in London

Location – Stamford Bridge/Kingsmeadow and European Away Matches

Hours – 18 months' fixed-term contract, full-time 35 hours, 5 of 7 days

About Us

As a member of the Chelsea team, you will become part of a long and proud history in the heart of iconic west London, which dates back to the club's founding in 1905. Since that time the club has won every major domestic and international trophy, being crowned English, European and world champions in the process. Chelsea are a club which proudly strives to be the best in everything we do, on and off the pitch, as shown by the further success of our Women's and Academy sides, as well as the excellent work in the community undertaken by the Chelsea Foundation, while engaging with our many supporters from a wide range of backgrounds at home in the UK and around the world.

If you're motivated and want to help us win more trophies, you've got a place here at Chelsea!

About the Team

The ticket office deals with all enquiries and processes specific to all general admission tickets. The ticket office is also home to the Access and the Supporters' clubs' team.

What We're Looking For

We are looking for a candidate to join our Ticketing Department through an 18 months' Level 3 Business Administration Apprenticeship within a Ticketing Administrator role. The candidate will be a point of contact for enquiries, and are to ensure these are answered accurately, professionally and in a timely manner, including telephone and email enquiries; supporting directly with seasonal stadium ticket sales for both home and away matches.

Duties include:

• Answering all enquiries received via telephone, email, in person and post in an efficient and professional manner.
• Data entry to be precise at all times.
• Ability to sell products both reactively and pro-actively.
• Showing excellent supporter service skills and professionalism.
• Being the point of knowledge to all supporters for the business.
• Working to deadlines and targets both as a team and an individual.
• Processing and fulfilling of season tickets, memberships and match tickets.
• Adhering to departmental policies and procedures.
• Assisting the Ticket Office, Reception and Supporter Services teams as and when required.

Must Haves/qualified by demonstrable experience to the level required:

• Do not hold higher than a Level 3 qualification in Business Administration or higher.
• Experience in Microsoft Office and data entry.
• Experience in actively listening to understand supporter concerns and how best to respond to them.
• An awareness of matters of equality and inclusion.
• Experience in a supporter handling role in a pressurised sporting environment.
• Experience with working within a ticket office.

Nice to Haves:

• Excellent written and oral communication skills.
• Excellent telephone manner when speaking and interacting with supporters.
• Excellent organisational skills with an ability to prioritise workloads.
• Excellent supporter service skills in written, oral and face-to-face situations.
• Flexibility to work shifts and match days.
• A can-do attitude to both routine and ad hoc workload.

Our Commitment to Diversity, Equality & Inclusion

The Employee must at all times carry out his/her responsibilities with due regard to Chelsea Football Club policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act. The Employee must act to protect all young people and vulnerable adults that are in their care or attending the Company's premises. The Employee must report any misconduct or suspected misconduct to the Safeguarding Lead.

Safeguarding

Chelsea Football Club and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups) that are in our care or attending our premises. As a consequence, Chelsea FC may require any successful applicants to complete a DBS Check prior to working at our premises. Successful applicants may also be required to undergo other child protection screening appropriate to the post applied for.

The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.