Player Services Officer in Cobham

CONTRACT: Permanent, 40 hours per week (5 days out of 7), aligned with the First Team schedule. We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.

The Opportunity

We are looking for a dedicated and passionate individual to provide high-quality player services and operational support to our First Team players and senior management. By ensuring day-to-day needs are managed efficiently, you will help create an environment where players and staff can focus on delivering their best performance on and off the pitch. Fluency in both English and French would be highly valued, as it enables us to better support our French-speaking players and contribute to an inclusive and supportive team environment.

Key Responsibilities

• Player Services Support
  • Provide proactive day-to-day support to First Team players in line with the team schedule.
  • Support the onboarding and integration of new players, including relocation assistance for players and families moving to the UK or where English is not their first language.
  • Assist with transport arrangements for new players during their initial onboarding period.
  • Coordinate player and staff signing requests (e.g. shirts and photographs), maintaining accurate monthly records and reporting.
  • Manage incoming player mail and fan correspondence, ensuring appropriate responses are issued.
  • Provide additional support to French-speaking players and their families where required.
• Operations & Administration
  • Provide general administrative and operational support across the First Team Operations and Player Services department.
  • Maintain accurate player and senior management records within internal systems.
  • Support personal administration for players and staff, including utilities and related documentation.
  • Coordinate vehicle logistics for players and staff, including lease handovers, servicing, MOTs, and management of driving or parking fines.
  • Coordinate internal post between Cobham Training Ground and Stamford Bridge.
  • Facilitate player and staff orders from the club shop.
  • Provide operational and player services support on First Team matchdays, including assisting within the players’ family area.
  • Provide reception cover at Cobham Training Ground during weekend training sessions and at least one weekday per week.

What You’ll Bring

• Strong organisational and administrative skills with the ability to manage multiple tasks and priorities.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with players, staff, and families.
• High level of discretion and professionalism when handling confidential information.
• Strong attention to detail and ability to maintain accurate records and documentation.
• Ability to work effectively in a fast-paced, high-performance environment.
• Proactive and solutions-focused, with the ability to anticipate needs and resolve issues quickly.
• Fluent in English; French language skills are highly valued to support French-speaking players and their families.

To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others. To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR. To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels. To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead. To report any misconduct or suspected misconduct to the HR Department.

Our commitment to Equality, Diversity and Inclusion: At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you. Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate. This Job Description is not intended to be exhaustive; the duties and responsibilities may therefore vary over time according to the changing needs of the Club.