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- Tasks: Build relationships with seasonal clients and deliver exceptional matchday experiences.
- Company: Join Chelsea FC, one of football's most iconic clubs.
- Benefits: Enjoy 25 days annual leave, private healthcare, and free staff lunches.
- Why this job: Be the face of Chelsea FC and make every match matter.
- Qualifications: Experience in account management and a passion for football.
- Other info: Dynamic environment with strong focus on equality and inclusion.
The predicted salary is between 28800 - 43200 £ per year.
Location: Stamford Bridge
Hours: Permanent – 35 hours per week (Any 5 of 7)
Join the Pride of London. Step into the heart of one of football’s most iconic clubs. At Chelsea FC, we don’t just play to win - we strive to be the best in everything we do. From our historic triumphs on the pitch to our ground-breaking work in the community, we’re driven by passion, excellence, and a commitment to our fans.
As a Client Services Executive, you’ll be part of a dynamic team that delivers world-class service to our valued Seasonal Members. You’ll help shape unforgettable matchday experiences, build lasting relationships, and play a key role in driving loyalty and revenue.
Closing date: 26th December. We encourage you to apply as soon as possible. In the event that we receive a large number of applications, the position may be filled before the listed closing date. To avoid missing out, please submit your application at your earliest convenience.
Your Role: Make Every Match Matter
As a Client Services Executive, you’ll be the go-to contact for a dedicated group of seasonal clients, ensuring they feel valued, informed, and excited to return season after season.
What You’ll Be Doing:
- Build strong relationships with Seasonal Members through proactive account management.
- Collaborate with travel partners to support premium matchday packages.
- Keep clients informed with timely updates on fixtures, ticketing, and club news.
- Deliver exceptional service on matchdays - be the face of Chelsea FC.
- Maintain accurate client records and communications using Dynamics.
- Support sales initiatives and seasonal renewals.
- Represent Chelsea FC at external events and exhibitions.
What You Bring:
We’re looking for someone who’s confident, organised, and thrives in a fast-paced, client-facing environment.
Essential Skills & Experience:
- Proven success in account management and customer service.
- Experience in a sales-driven environment.
- Strong communication skills - both written and verbal.
- Familiarity with ticketing platforms and CRM systems.
- Passion for football and understanding of the sport’s landscape.
You’ll Stand Out If You’re:
- Calm under pressure and highly organised.
- A natural people person who enjoys building rapport.
- Motivated by delivering top-tier service and exceeding expectations.
In return: (Benefits)
- 25 days annual leave (+ Bank Holidays). After three years’ service, AL days increase to 28.
- Pension Contribution (5%).
- Life Assurance (4 x base salary).
- Private healthcare through Vitality.
- C2W (Cycle to Work scheme).
- Chelsea Ticket Membership Program – enables employees to purchase tickets for home games 49 days prior to the match.
- Free staff lunches at Stamford Bridge (Mon-Fri).
- Discount on club and club-affiliated products (Megastore, Nike 25% discount, Stadium Tours, onsite bar/restaurant etc).
- Employee Assistance Program, Mental Health first aiders and a strong well-being community.
Our commitment to Equality, Diversity and Inclusion:
At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.
Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.
Ready to be part of the team that helps Chelsea win on and off the pitch? Apply now and bring your passion to Stamford Bridge.
Client Services Executive employer: Chelsea Football Club
Contact Detail:
Chelsea Football Club Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Executive
✨Tip Number 1
Get to know Chelsea FC inside out! Familiarise yourself with the club's history, values, and recent news. This will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Client Services Executive role.
✨Tip Number 3
Practice your pitch! Prepare to talk about your previous experience in account management and customer service. Be ready to share specific examples of how you've built relationships and delivered exceptional service.
✨Tip Number 4
Don’t wait until the last minute to apply! The sooner you submit your application through our website, the better your chances are of standing out before the closing date. Let's get you in the game!
We think you need these skills to ace Client Services Executive
Some tips for your application 🫡
Show Your Passion for Football: When you're writing your application, let your love for football shine through! Mention any experiences or moments that highlight your passion for the sport and how it connects to the role at Chelsea FC.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your account management and customer service successes to show us you’re the perfect fit for the Client Services Executive role.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key achievements stand out. This will help us see your potential quickly!
Apply Early!: Don’t wait until the last minute to submit your application. We encourage you to apply as soon as possible through our website to ensure you don’t miss out on this exciting opportunity with Chelsea FC!
How to prepare for a job interview at Chelsea Football Club
✨Know Your Club
Before the interview, make sure you brush up on Chelsea FC's history, values, and recent achievements. This will not only show your passion for the club but also help you connect your answers to their mission of delivering excellence.
✨Showcase Your People Skills
As a Client Services Executive, building relationships is key. Prepare examples from your past experiences where you've successfully managed client relationships or resolved conflicts. Highlight your communication skills and how you thrive in a fast-paced environment.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific situations, especially on matchdays. Think about how you would ensure clients feel valued and informed during busy times. Practising these scenarios can help you articulate your thought process clearly.
✨Demonstrate Your Sales Acumen
Since the role involves supporting sales initiatives, be prepared to discuss your experience in a sales-driven environment. Share any strategies you've used to drive loyalty and revenue, and how you can apply those to enhance the matchday experience for Seasonal Members.
