Senior Manager - Admin & Operations in Kennington

Job-ID: Location: London, GBREmployment type: Permanent (Full-Time) JOB TITLE: Senior Manager, Admin & OperationsDEPARTMENT: Football SchoolsDIRECT REPORTS: Admin & Operations Officer · Executive Administrators (3)LOCATION: Cobham and Stamford BridgeCONTRACT TYPE: Permanent Full TimeClosing date: 6th NovemberWe encourage you to apply as soon as possible.
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In the event that we receive a large number of applications, the position may be filled before the listed closing date.
To avoid missing out, please submit your application at your earliest convenience.PURPOSE OF THE ROLEFootball Schools is Chelsea's global player and coach development business, delivering a diverse portfolio of services and licensed partnerships in the UK and international markets.This role is the operational backbone of the department.
It owns the systems, data, reporting and administration the whole business runs on, from the customer record and billing through to budgeting, procurement and the management information leadership relies on.
It leads the selection of the department's operating platform and builds the reporting that makes performance visible across domestic and international activity.
Reporting to the Director, the role is central to the Club's priorities of driving profitable growth in revenue and investing in our future, giving the department the insight it needs to grow with confidence. MAIN RESPONSIBILITIES: Data, reporting and management information.
Own the operational and transactional data behind the department's performance, ensuring it is complete, accurate and delivered on time.
Produce the monthly performance reporting for the Director and the Club, and build the reporting that measures customer lifetime value, retention and partner performance. Financial planning and performance.
Build the volume, activity and cost-driver inputs to the annual budget, track performance against plan and surface variance before it lands.
Align systems, data and cost-centre structures so the department reports as a single profit and loss, working with the Club's central Finance team who own the ledger and statutory reporting. Systems and platform selection.
Lead the selection of the department's registration, consent and operating platform with Technology and Procurement.
Define requirements that serve both a domestic subscription business and international licensed operations, then make the recommendation. Customer and commercial administration.
Own collection, billing and the customer record for the department's programmes, so families are enrolled correctly and invoiced accurately.
Set up billing at the point of signature so every new partnership is collectable from day one, and supply