At a Glance
- Tasks: Lead a dynamic Front of House team to deliver exceptional member experiences.
- Company: Join Third Space, a luxury health club brand in London.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Exciting opportunity to shape the future of a growing brand.
- Why this job: Be part of a community that inspires and transforms lives through fitness.
- Qualifications: Experience in luxury customer service and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space. With plans to more than double our estate in the next 5 years, now is the time to join Third Space and be a part of a company that genuinely strives to be the Best in Class. Just off the iconic King’s Road, Third Space Chelsea brings high-spec luxury training to the heart of SW3. Designed over five floors, this is training and wellness, elevated.
As we continue the opening success, we’re looking for a Reception Manager to join the team and shape something truly special. You’ll be part of a dynamic, driven community, united by a commitment to excellence and a passion for delivering an exceptional member experience. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service. Overseeing the Front of House department and Recovery Spa area, you will work closely with the Operations Manager, while leading, training and providing support to the Front of House team.
Key responsibilities for this role will include but not be limited to:
- Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
- Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
- Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS.
- Helping members with every request in a clear and timely manner, giving accurate information about the club’s updates, procedures and policies, always striving for member satisfaction.
- Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.
About you:
- Experience managing a team in a luxury, member-facing environment.
- Strong communication skills both verbal and written.
- Proven track record of dealing with member complaints.
- Have great attention to detail and set a high bar when it comes to member experience.
Member Concierge Manager employer: Chelsea - Concierge
At Third Space, we pride ourselves on being more than just a workplace; we are a vibrant community dedicated to excellence in member experience. Located in the heart of Chelsea, our luxury health club offers a dynamic environment where you can thrive, with ample opportunities for personal and professional growth as we expand our estate. Join us to be part of a passionate team that inspires and motivates, ensuring every member feels valued and at home in our exceptional fitness spaces.
StudySmarter Expert Advice🤫
We think this is how you could land Member Concierge Manager
✨Tip Number 1
Network like a pro! Connect with people in the fitness and luxury service industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for member experience! When you get the chance to chat with potential employers, share your ideas on how to enhance member satisfaction. This will show them you’re not just looking for a job, but you genuinely care about their mission.
✨Tip Number 3
Prepare for interviews by researching Third Space’s values and culture. Think about how your experience aligns with their commitment to excellence and member satisfaction. Tailor your responses to reflect that you’re a perfect fit for their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Third Space community and contributing to something special.
We think you need these skills to ace Member Concierge Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see how much you care about creating exceptional member experiences and how you can contribute to our vibrant community.
Tailor Your CV:Make sure your CV is tailored to the Member Concierge Manager role. Highlight your experience in luxury environments and any relevant achievements that demonstrate your ability to lead a team and enhance member satisfaction.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and you’ll get a feel for our brand and values while you’re at it!
How to prepare for a job interview at Chelsea - Concierge
✨Know the Company Inside Out
Before your interview, take some time to research Third Space thoroughly. Understand their philosophy, values, and what sets them apart in the luxury health club market. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Member Concierge Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved member satisfaction. Highlighting these skills will demonstrate that you're ready to take on the responsibilities of the role.
✨Emphasise Personalised Service
Third Space prides itself on exceptional member experiences. Be ready to discuss how you would ensure personalised service for each member. Think of specific strategies or initiatives you've implemented in previous roles that enhanced customer relationships and satisfaction.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and future growth plans. This shows that you're not just interested in the job, but also in how you can contribute to and grow with Third Space.
