At a Glance
- Tasks: Lead a dynamic Front of House team to deliver exceptional member experiences.
- Company: Join Third Space, a luxury health club brand in London.
- Benefits: Competitive salary, career growth, and a vibrant work culture.
- Other info: Exciting opportunity to shape the future of member experience in a growing company.
- Why this job: Be part of a community that inspires and transforms lives through fitness.
- Qualifications: Experience in luxury environments and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space. With plans to more than double our estate in the next 5 years, now is the time to join Third Space and be a part of a company that genuinely strives to be the Best in Class.
Just off the iconic King’s Road, Third Space Chelsea brings high-spec luxury training to the heart of SW3. Designed over five floors, this is training and wellness, elevated. As we continue the opening success, we’re looking for a Reception Manager to join the team and shape something truly special. You’ll be part of a dynamic, driven community, united by a commitment to excellence and a passion for delivering an exceptional member experience. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service.
Overseeing the Front of House department and Recovery Spa area, you will work closely with the Operations Manager, while leading, training and providing support to the Front of House team. Key responsibilities for this role will include but not be limited to:
- Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
- Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
- Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS.
- Helping members with every request in a clear and timely manner, giving accurate information about the club’s updates, procedures and policies, always striving for member satisfaction.
- Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.
About you:
- Experience managing a team in a luxury, member-facing environment.
- Strong communication skills both verbal and written.
- Proven track record of dealing with member complaints.
- Have great attention to detail and set a high bar when it comes to member experience.
Luxury Front of House Manager - Member Experience Lead employer: Chelsea - Concierge
At Third Space, we pride ourselves on being more than just a workplace; we are a vibrant community dedicated to excellence in member experience. Located in the heart of Chelsea, our luxury health club offers a unique environment where employees can thrive, with ample opportunities for personal and professional growth as we expand our estate. Join us to be part of a passionate team that inspires and motivates, ensuring every member feels valued and at home in our exceptional spaces.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Front of House Manager - Member Experience Lead
✨Tip Number 1
Network like a pro! Connect with people in the luxury fitness industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! If you can, visit the club you're interested in and chat with the team. This gives you a chance to showcase your personality and passion for member experience right off the bat.
✨Tip Number 3
Prepare for the interview by understanding Third Space's philosophy and values. Be ready to discuss how your experience aligns with their commitment to excellence and member satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Third Space family.
We think you need these skills to ace Luxury Front of House Manager - Member Experience Lead
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the luxury fitness industry shine through. We want to see how you connect with our philosophy of providing outstanding member experiences. Share your personal journey and why you’re excited about joining Third Space!
Tailor Your CV:Make sure your CV is tailored to the role of Luxury Front of House Manager. Highlight your experience in managing teams in luxury environments and any specific achievements that demonstrate your ability to enhance member satisfaction. We love seeing relevant examples!
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Third Space!
How to prepare for a job interview at Chelsea - Concierge
✨Know the Company Inside Out
Before your interview, dive deep into Third Space's philosophy and values. Understand what makes their luxury health clubs unique and how they strive for excellence in member experience. This knowledge will help you connect your answers to their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a potential Front of House Manager, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, particularly in luxury environments. Highlight your approach to training and developing staff, as well as how you handle member interactions and complaints.
✨Emphasise Personalisation in Service
Third Space values personalised service, so be ready to discuss how you would ensure each member feels valued. Share specific strategies you've used to build trust and long-lasting relationships with clients. This will illustrate your commitment to enhancing the member experience.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about their plans for growth and how the Front of House team can contribute to that vision. This shows your forward-thinking mindset and eagerness to be part of their journey.
