At a Glance
- Tasks: Lead and inspire the Front of House team to deliver exceptional member experiences.
- Company: Join Third Space, a luxury health club brand in London with a vibrant community.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Exciting opportunity to grow with a company expanding rapidly over the next five years.
- Why this job: Be part of a team that shapes a unique fitness lifestyle and makes a real impact.
- Qualifications: Experience in managing teams in luxury environments and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Third Space is a collection of luxury health clubs in London; individual in style, bound by a common philosophy: to provide outstanding fitness spaces that members feel are their own. Our people are the creators that bring the space to life. We’re a team of motivators, inventors, and coaches; always striving to grow and evolve. It’s not just a job, it’s a lifestyle. We inspire our members to fulfil their lives and they rely on us…and we wouldn’t have it any other way. This is our space. With plans to more than double our estate in the next 5 years, now is the time to join Third Space and be a part of a company that genuinely strives to be the Best in Class.
Just off the iconic King’s Road, Third Space Chelsea brings high-spec luxury training to the heart of SW3. Designed over five floors, this is training and wellness, elevated. As we continue the opening success, we’re looking for a Reception Manager to join the team and shape something truly special. You’ll be part of a dynamic, driven community, united by a commitment to excellence and a passion for delivering an exceptional member experience. This role will play an integral part in ensuring the highest level of member satisfaction and exceptional customer service.
Overseeing the Front of House department and Recovery Spa area, you will work closely with the Operations Manager, while leading, training and providing support to the Front of House team. Key responsibilities for this role will include but not be limited to:
- Being responsible for the recruitment, onboarding, induction and ongoing development of every Front of House team member.
- Driving member interactions from your team, ensuring each member receives a personalised service, building their trust with each interaction and forming long lasting professional relationships.
- Serving as a role model to demonstrate appropriate behaviours; understanding the impact the Front of House department has on NPS.
- Helping members with every request in a clear and timely manner, giving accurate information about the club’s updates, procedures and policies, always striving for member satisfaction.
- Carrying out all required Duty Manager tasks to the required standard, ensuring their team do the same.
About you:
- Experience managing a team in a luxury, member-facing environment.
- Strong communication skills both verbal and written.
- Proven track record of dealing with member complaints.
- Have great attention to detail and set a high bar when it comes to member experience.
Member Concierge Manager in London employer: Chelsea - Concierge
At Third Space, we pride ourselves on being more than just a workplace; we are a vibrant community dedicated to excellence in member experience. Located in the heart of Chelsea, our luxury health club offers a dynamic environment where you can thrive, with ample opportunities for personal and professional growth as we expand our estate. Join us to be part of a passionate team that inspires and motivates, ensuring every member feels valued and at home in our exceptional fitness spaces.
StudySmarter Expert Advice🤫
We think this is how you could land Member Concierge Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Third Space on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Member Concierge Manager role.
✨Tip Number 2
Show your passion for fitness and member experience during interviews. Share personal stories that highlight your commitment to exceptional service and how you’ve gone above and beyond in previous roles.
✨Tip Number 3
Prepare thoughtful questions to ask during your interview. This shows you’re genuinely interested in the role and the company culture. Think about what makes Third Space unique and how you can contribute to that.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the position can leave a lasting impression. Plus, it shows you’re proactive and keen to join the team.
We think you need these skills to ace Member Concierge Manager in London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating exceptional member experiences and how you can contribute to our vibrant community.
Tailor Your CV:Make sure your CV is tailored to the Member Concierge Manager role. Highlight your experience in luxury environments and any relevant achievements that demonstrate your ability to lead a team and enhance member satisfaction.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Third Space. We can’t wait to hear from you!
How to prepare for a job interview at Chelsea - Concierge
✨Know the Company Inside Out
Before your interview, dive deep into Third Space's philosophy and values. Understand what makes their luxury health clubs unique and how they strive for excellence. This knowledge will help you connect your experience to their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Member Concierge Manager, you'll be leading a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved member satisfaction. Highlighting these skills will demonstrate your capability to inspire and motivate others.
✨Emphasise Personalised Service
Third Space prides itself on exceptional member experiences. Be ready to discuss how you’ve provided personalised service in previous roles. Share specific instances where you went above and beyond to meet a member's needs, as this aligns perfectly with their commitment to member satisfaction.
✨Prepare Questions That Matter
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and future plans for growth. This not only shows your interest but also helps you gauge if Third Space is the right fit for you. Remember, it’s about finding a place where you can thrive!
