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- Tasks: Support clinical resources, manage patient pathways, and resolve training issues.
- Company: Join the UK's leading over-50s inclusive jobs board, dedicated to diverse employment.
- Benefits: Enjoy a supportive work environment with opportunities for professional growth and development.
- Why this job: Make a real impact in healthcare while working in a dynamic team atmosphere.
- Qualifications: Experience in NHS or similar healthcare settings and proficiency in Patient Administration Systems required.
- Other info: Early application is advised as vacancies may close once sufficient applications are received.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK\’s leading over-50s age inclusive jobs board.
Detailed job description and main responsibilities
Support JSM in maximising the best use of clinical/non clinical resources.Ensure any issues relating to training are resolved.Generate reports relating to Cerner at the request of the division.Monitor indicators for the division and take action to clear the backlog. Communicate with clinical/non-clinical staff with regards to CERNER issues.Provide support to JSM\’s for the maintenance of the junior doctor rota.Submit shifts for bank staff onto Patchwork.Ensure all enquiries are dealt with in a timely, polite, professional and confidential manner,taking action or escalating as appropriate,using initiative and prioritising skills. Proactively manage patient pathways so that all patients receive a high standard of service delivery. Use initiative when dealing with patients\’ problems or when dealing with managers and consultants who may request patient information. Support in new staff induction. Organising ID, Training access etc. Suggest improvements to systems, with ways of measuring effectiveness of any changes made. Collect data to measure performance of department against objectives. Participate in regular team meetings and other relevant meetings eg Patient Access with preparation of Access pack. Organise and prioritise workload with minimal supervision. Liaise with other departments and teams relating to the patient care pathway and service delivery. Assist JSM in performing all clinic configurations on CERNER, including cancelling and amending clinics for annual leave etc
Person specification
Experience
Essential criteria
- Working in NHS or other similar health care environment.
- Experience of using a Patient Administration System
- Demonstrable experience of working in an administrative role in a busy office environment
- Communicating with members of the public
Desirable criteria
- Experience working with the RTT pathway
- Use of an Electronic Document Management (EDM) system
Important
- The closing date given is a guide only. There may be some occasions when we have to close a vacancy once sufficient applications have been received. You are therefore advised to submit your application as early as possible to avoid disappointment.
- Please check your emails regularly as this is how we will communicate with you throughout the recruitment process.
- If you have not heard from us within 3 weeks after the closing date, we regret that this usually means your application was not successful.
- In submitting an application, you authorise the Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process, should you be appointed to the post.
- During the recruitment process your identity documentation (ie passport, driving licence, visa etc) will be scanned using a device which recognises UV, infrared and machine-readable zone security features of the documents provided.
- Employment at the Trust is offered subject to successful completion of a six month probationary period.
Employer certification / accreditation badges
Applicant requirements
You must have appropriate UK professional registration.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
This vacancy may close early if it receives a high number of applications. Please complete and submit your application in good time to avoid disappointment.
Documents to download
- EIC Senior Administrator JD (PDF, 704.3KB)
- EIC Senior Administrator JD (PDF, 704.3KB)
- Guidance for applicants (PDF, 85.4KB)
- Policy Statement (PDF, 144.5KB)
- Staff Benefits and Wellbeing (PDF, 196.5KB)
- Recruitment Pack (PDF, 2.8MB)
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Senior Administrator employer: Chelsea and Westminster Hospital NHS Foundation Trust
Contact Detail:
Chelsea and Westminster Hospital NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Administrator
✨Tip Number 1
Familiarise yourself with the Cerner Patient Administration System, as this role heavily involves its use. If you have experience with similar systems, be ready to discuss how those skills can transfer to Cerner.
✨Tip Number 2
Highlight any previous experience in NHS or healthcare settings during your conversations. This will demonstrate your understanding of the environment and the specific challenges faced in administrative roles.
✨Tip Number 3
Prepare to showcase your communication skills, especially in dealing with both clinical and non-clinical staff. Think of examples where you've successfully resolved issues or improved processes through effective communication.
✨Tip Number 4
Be proactive in discussing your organisational skills and ability to manage workloads with minimal supervision. Consider sharing specific instances where you've successfully prioritised tasks in a busy office environment.
We think you need these skills to ace Senior Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Tailor your application to highlight your relevant experience in administrative roles, particularly within healthcare settings.
Highlight Relevant Experience: Emphasise your experience working in the NHS or similar environments. Mention specific examples of using Patient Administration Systems and any familiarity with the RTT pathway or Electronic Document Management systems.
Craft a Strong Cover Letter: Write a compelling cover letter that addresses how your skills and experiences align with the job requirements. Use this opportunity to showcase your communication skills and ability to manage workloads effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Chelsea and Westminster Hospital NHS Foundation Trust
✨Know Your NHS Environment
Familiarise yourself with the workings of the NHS or similar healthcare environments. Be prepared to discuss your previous experiences and how they relate to the role, especially in terms of patient administration systems.
✨Demonstrate Communication Skills
Since the role involves liaising with both clinical and non-clinical staff, showcase your communication skills during the interview. Provide examples of how you've effectively communicated in past roles, particularly when resolving issues or managing enquiries.
✨Showcase Your Initiative
The job requires proactive management of patient pathways and problem-solving. Prepare to share specific instances where you took the initiative to improve processes or resolve challenges in your previous roles.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations in a busy office environment. Think about how you would prioritise tasks, manage backlogs, and ensure timely responses to enquiries.
