At a Glance
- Tasks: Join a passionate team providing excellent service to customers and communities.
- Company: The UK's largest independent co-operative Society with a strong community focus.
- Benefits: Enjoy discounts, paid volunteering, and personalised learning opportunities.
- Other info: Flexible shifts available, including evenings and weekends.
- Why this job: Make a real difference in your community while gaining valuable skills.
- Qualifications: No experience needed, just a friendly attitude and willingness to learn.
The predicted salary is between 20000 - 25000 £ per year.
If you're interested in being part of a passionate, motivated team dedicated to providing excellent service to our customers, members, and communities, keep reading! We’re looking for enthusiastic people who want to make a difference by helping our communities and customers when they need us most.
As part of a multi-skilled team, you will cover different and diverse tasks in a fast-paced and active environment. You’ll support the daily running of the store, working on:
- Checkouts
- The shop floor
- House-keeping
- Date code checking
- Temperature checks
- Administration
- In-store bakery
You'll promote the benefits of membership to customers, helping people to join us and have a say in how we are run. Each day offers new experiences and chances to impact and improve the lives of those around you.
If you have flexibility in your working hours (including availability on evenings and weekends), our stores can offer you a wide variety of shifts. You’ll have a chance to work alongside the whole in-store team, passionate about delivering exceptional service every day, making sure we are there when our customers need us.
You don’t need prior experience; you just need to show pride in your appearance and actions, be willing to learn, and have a desire to do and be your best. A warm and friendly character, you will love talking and listening to our customers, actively playing a part in the community spirit of the store and becoming a valued member of the Society.
We can assist you with building skills that can take you wherever you want to go, helping you to achieve your goals. With the training, coaching, and guidance offered to you, opportunity to progress is in your hands. Everyone is welcome! We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.
In addition to our competitive salaries, our colleagues also benefit from:
- Fantastic colleague discount - Reward ££’s and discounts across our Retail and Funeral businesses.
- Retail discounts - our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
- Colleague Dividend - We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
- Colleague recognition - we celebrate our colleague’s achievements both personally and professionally.
- Personalised learning and development - with easy access to a wide range of training programmes.
- Paid time for volunteering - we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Enhanced family friendly policies - to help you feel fully supported during any significant life events.
- Annual health check kit and virtual GP - Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
- Colleague assistance programme - to support you and your family when you need it the most.
- Healthcare Cashplan - your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
- Company sick pay - We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
- Life Assurance - after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
- Give as you earn - helping you support charities which mean something to you.
- Financial Wellbeing - offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
- Salary Sacrifice schemes - options for Electric Vehicle scheme, Share Incentive Plan (SIP), Cycle to Work scheme, and Holiday buy.
- Company Pension - you can access a company pension scheme with us as well as access to Pension wellbeing information.
To find out more about all of these plus many more reasons to join us, please visit Rewards and benefits - Central Coop (careers.coop).
OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values.
Customer Services Assistant in Swadlincote employer: ChelmsfordStarCoop
OurCoop is an exceptional employer that prioritises the well-being and development of its employees, offering a vibrant work culture where every team member is valued. With a strong commitment to community engagement, flexible working hours, and extensive benefits including competitive salaries, discounts, and personal development opportunities, you will find a rewarding environment that encourages growth and celebrates achievements. Join us in making a meaningful impact while enjoying a supportive atmosphere that fosters both personal and professional success.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Swadlincote
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on OurCoop. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice makes perfect! Think about common interview questions and rehearse your answers. Focus on how your skills and personality align with the role of a Customer Services Assistant. Remember, they want someone who’s warm and friendly, so let that shine through!
✨Tip Number 3
Show off your flexibility! Since the role requires availability on evenings and weekends, be ready to discuss your schedule. Highlight your willingness to adapt and take on various tasks, as this is key in a fast-paced environment like theirs.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Services Assistant in Swadlincote
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you can contribute to our community spirit.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Services Assistant role. Mention any relevant experiences, even if they’re from volunteering or part-time jobs, that showcase your ability to provide excellent service.
Show Your Flexibility:Since we value flexibility in working hours, make sure to mention your availability clearly. If you can work evenings and weekends, let us know! It shows you’re ready to jump in and help when needed.
Use the Additional Information Section:Don’t forget to utilise the section for additional information in the application form. If you need any reasonable adjustments during the recruitment process, this is the perfect place to let us know so we can support you!
How to prepare for a job interview at ChelmsfordStarCoop
✨Know the Role Inside Out
Before your interview, make sure you understand what a Customer Services Assistant does. Familiarise yourself with the tasks mentioned in the job description, like working on checkouts and supporting the shop floor. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Your Enthusiasm
This position is all about providing excellent service, so let your passion shine through! Be ready to share examples of how you've helped customers in the past or how you plan to contribute to the community spirit of the store. A warm and friendly attitude can go a long way!
✨Flexibility is Key
Since the role requires flexibility in working hours, be prepared to discuss your availability during the interview. Highlight your willingness to work evenings and weekends, as this shows that you're committed to being part of the team and meeting customer needs.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training and development opportunities available, or how the team collaborates to deliver exceptional service. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
