Funeral Services Co-ordinator in Birmingham

Caring for families is at the heart of what we do. You’ll be coordinating the fleeting diary and day-to-day operations of allocated care centre(s). You’ll help to ensure exceptional levels of care for people who have died, and the funeral service. In this varied role, some of your responsibilities will include:

• Managing fleeting requirements as well as making sure the fleet is always clean and full.
• Making sure all equipment is maintained and that colleagues are trained in how to use it correctly.
• Prioritising colleagues, Members, and client’s safety by ensuring that safety and security procedures are implemented and followed.
• Daily safe and legal checks- helping to make sure our homes trade smoothly without risk.
• Making sure all operational colleagues accurately complete all paperwork associated with care for people who have died (including mortuary register, ashes register, identification processes etc).
• Managing stock holding and order of coffins.
• Working with the Funeral Operations Lead to support colleagues’ skills development and training.
• Staying on top of the budget and scorecard performance- helping us meet our targets.
• Audit work schedules to ensure full coverage and accurate pay for everyone.

Key to this role will be the strong relationships you build with your colleagues. We treat every person as if they’re a member of our own family, and you’ll be an important part in providing our care.

Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.

We’re looking for your values and characteristics, not just your experience. We need people who:

• Have strong communication and organisational skills.
• Able to manage and prioritise their time well.
• Are a problem solver by nature.
• Can act as a role model for Society values.
• Flexible and supportive; so, you can work closely with your colleagues and help each other with a wide range of duties.

In addition, you will need to be competent with IT systems and applications. Everyone is welcome here. We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process.

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount- Reward ££’s and discounts across our Retail and Funeral businesses.
• Retail discounts- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition- we celebrate our colleague’s achievements both personally and professionally.
• Personalised learning and development- with easy access to a wide range of training programmes.
• Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies- to help you feel fully supported during any significant life events.

Wellbeing:

• Annual health check kit and virtual GP– Finger prick blood test kit, that is sent to Square Healthcare for your personal healthcare report, and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
• Colleague assistance programme– to support you and your family when you need it the most.
• Healthcare Cashplan- your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
• Company sick pay– We offer company sick pay to colleagues so that you can focus on getting better and returning to work in full health.
• Life Assurance- after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
• We’ve got you– our colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
• Give as you earn- helping you support charities which mean something to you.

Financial Wellbeing:

• iTrent Financial Wellbeing (Wagestream) - offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
• The Money Co-op – Free access to support all aspects of your financial wellbeing, such as savings and loans at competitive rates.
• Salary Sacrifice schemes:
• Electric Vehicle scheme– Option to purchase your EV through salary sacrifice.
• Share Incentive Plan (SIP)– option to buy shares within the Society, where they will attract interest and £10 worth of matching shares.
• Cycle to Work scheme– Option to purchase your bicycle and accessories through salary sacrifice.
• Holiday buy– colleagues can buy up to a week extra of annual leave each year.
• Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
• Nous– smart assistant that can save you money and time on managing your household bills.

OurCoop is the UK’s largest independent co-operative Society, with more than one million Members and 13,000 colleagues operating in communities nationwide. It was formed by bringing together Central Co-op, The Midcounties Co-operative and Chelmsford Star Co-op to create a stronger, member-owned organisation rooted in shared co-operative values. The Society trades nationally through its family of businesses while remaining deeply rooted in local communities. Its footprint spans Gloucestershire, Oxfordshire, Wiltshire and Bedfordshire in the South and West; the Midlands including Derbyshire, Staffordshire and Northamptonshire; the North including Cheshire, Greater Manchester, Lancashire and Yorkshire; and the East of England, including Essex, Norfolk and Suffolk.