Funeral Operations Lead in Birmingham

What will you be doing? Caring for families is at the heart of what we do. In this role you’ll lead and manage the daily requirements of allocated care centres. You’ll help lead teams, monitor budgets, compare data from previous years to ensure improvement whilst delivering exemplary standards of care by highly motivated and engaged teams. As Funeral Operations Lead, you'll be implementing and delivering the wider Funeral business plan with focus on delivering an industry‑leading funeral service and profitable market share growth. Client and colleague care will be at the core of your role.

This is a varied role which includes responsibility for standards, fire, security, and health & safety requirements, as well as ensuring vehicles and equipment are maintained and colleagues trained in correct use. We strive to meet client expectations which includes the preparation and care of the deceased, facilitating chapel visits and ensuring all paperwork associated with care for the deceased is completed fully and accurately. You’ll manage stock holding and order of coffins and sundry items, support the Funeral Cluster Manager with reasonable requests, maintain standards of care for deceased throughout the area and conduct funerals if required. You will also participate in a standby and on‑call rota.

Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS check. All offers will be conditional on receiving a satisfactory disclosure from the Disclosure and Barring Service.

How will I know if I am right for this role? We welcome applications from people who have compassion, empathy and take pride in their professionalism. Our colleagues show care and respect in all aspects of caring for the deceased. We are looking for someone who has demonstrable awareness of the Funeral industry as well as experience of leadership and managerial responsibility. You’ll motivate teams and engage with our colleagues and strong communication skills are essential. You will need to hold a full driving licence. Everyone is welcome here; we’ll make reasonable adjustments to support candidates as required.

What benefits are available to you? In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount – Reward pounds and discounts across our Retail and Funeral businesses.
• Retail discounts – Our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend – We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition – We celebrate our colleague’s achievements personally and professionally.
• Personalised learning and development – With easy access to a wide range of training programmes.
• Paid time for volunteering – We encourage colleagues to spend three days per year volunteering, fully paid by us.
• Enhanced family friendly policies – To help you feel fully supported during any significant life events.
• Wellbeing Annual health check kit and virtual GP – Finger prick blood test kit sent to Square Healthcare and access to a virtual GP 7 days a week 8am to 8pm for you and your family.
• Colleague assistance programme – To support you and your family when you need it most.
• Healthcare Cashplan – Your wellbeing is important, so you’re given an opportunity to contribute to a voluntary plan that pays towards healthcare expenses.
• Company sick pay – We offer company sick pay to colleagues so you can focus on recovery and returning to work in full health.
• Life Assurance – After an initial qualifying period you’ll get free life assurance cover paying your beneficiary if you die while working for us.
• Wellbeing campaign – Our colleague wellbeing campaign makes benefits and resources accessible and relevant.
• Give as you earn – Helping you support charities that matter to you.
• Financial Wellbeing iTrent Financial Wellbeing (Wagestream) – Offers something for all our colleagues, whether you want to track finances, save or access up to 50% of your earned pay flexibly.
• The Money Co‑op – Free access to support savings and loans at competitive rates.
• Salary Sacrifice schemes
• Electric Vehicle scheme – Option to purchase your EV through salary sacrifice.
• Share Incentive Plan (SIP) – Option to buy shares within the Society, attracting interest and £10 worth of matching shares.
• Cycle to Work scheme – Option to purchase your bicycle and accessories through salary sacrifice.
• Holiday buy – Colleagues can buy up to a week extra of annual leave each year.
• Company Pension – You can access a company pension scheme and receive pension wellbeing information.
• Nous – Smart assistant that can save you money and time on managing household bills.