Customer Services Assistant - Insomnia Barista in Lichfield

Join our Insomnia Café as a Barista. This dynamic role offers a fast‑paced environment where no two days are ever the same, and you’ll work with an amazing mix of customers and colleagues while mastering coffee making and barista skills. You’ll be part of a welcoming team, delivering the best service and store experience to our customers, proactively engaging with the local community. You’ll build expert knowledge of our food and drink range and keep the shop well stocked, clean, and organised, including front and back of the counter, shop floor, and customer and team toilets. You’ll also look after the health and safety of our customers, colleagues, and yourself.

Responsibilities

• Develop expert knowledge of our food and drink range.
• Keep the shop well stocked, clean, and organised, including front and back of the counter, shop floor, and customer and team toilets.
• Deliver the best service and store experience to customers, proactively engaging with the local community.
• Look after the health and safety of customers, colleagues, and yourself.

Qualifications

• Positive, enthusiastic attitude and a commitment to delivering great service while maintaining high standards.
• Experience working in an environment with frequent audits and due diligence requirements is desirable.
• Availability to support a flexible shift pattern across a seven‑day opening, including weekends and holidays.
• Previous barista experience is a plus but not essential; full training will be provided.

Benefits

• Fantastic colleague discount – Reward ££’s and discounts across our Retail and Funeral businesses.
• Retail discounts – Access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend – Share of profits paid to eligible colleagues.
• Colleague recognition – Celebration of colleague achievements both personally and professionally.
• Personalised learning and development – Easy access to a wide range of training programmes.
• Paid time for volunteering – Three paid days per year to take part in volunteering.
• Enhanced family friendly policies – Support during significant life events.
• Annual health check kit and virtual GP – Finger‑prick blood test kit and virtual GP 7 days a week 8am‑8pm.
• Colleague assistance programme – Support for you and your family when needed.
• Healthcare Cashplan – Voluntary plan to help pay towards healthcare expenses.
• Company sick pay – Pay while you recover and return to work in full health.
• Life Assurance – Free cover after an initial qualifying period, paying the nominated beneficiary.
• We’ve got you – Wellbeing campaign with accessible benefits and resources.
• Give as you earn – Help support charities that matter to you.
• Financial Wellbeing iTrent Financial Wellbeing (Wagestream) – Track finances, save money, or access up to 50% of earned pay flexibly.
• The Money Co‑op – Free access to supportive financial services such as savings and loans at competitive rates.
• Salary Sacrifice schemes Electric Vehicle scheme – Option to purchase an EV through salary sacrifice.
• Share Incentive Plan (SIP) – Option to buy shares within the Society, attracting interest and £10 worth of matching shares.
• Cycle to Work scheme – Option to purchase a bicycle and accessories through salary sacrifice.
• Holiday buy – Buy up to a week extra of annual leave each year.
• Company Pension – Access to a company pension scheme and pension wellbeing information.
• Nous – Smart assistant that saves you money and time managing household bills.