Funeral Services Co-ordinator in Banbury

Caring for families is at the heart of what we do. Joining us as Funeral Services Co-ordinator, you'll be coordinating the fleeting diary and day-to-day operations of allocated care centre(s). You'll help to ensure exceptional levels of care for people who have died, and the funeral service.

In this varied role, some of your responsibilities will include:

• Managing fleeting requirements as well as making sure the fleet is always clean and full
• Making sure all equipment is maintained and that colleagues are trained in how to use correctly
• Prioritising colleagues, Members, and client’s safety by ensuring that safety and security procedures are implemented and followed
• Daily safe and legal checks - helping to make sure our homes trade smoothly without risk
• Making sure all operational colleagues accurately complete all paperwork associated with care for people who have died (including mortuary register, ashes register, identification processes etc)
• Managing stock holding and order of coffins
• Working with the Funeral Operations Lead to support colleagues’ skills development and training
• Staying on top of the budget and scorecard performance - helping us meet our targets
• Audit work schedules to ensure full coverage and accurate pay for everyone.

Key to this role will be the strong relationships you build with your colleagues. We treat every person as if they're a member of our own family, and you'll be an important part in providing our care.

Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service.

We're looking for your values and characteristics, not just your experience. We need people who:

• Have strong communication and organisational skills
• Able to manage and prioritise their time well
• Are a problem solver by nature
• Can act as a role model for Society values
• Flexible and supportive; so, you can work closely with your colleagues and help each other with a wide range of duties

In addition, you will need to be competent with IT systems and applications. Everyone is welcome here. We're happy to make reasonable adjustments so that all our candidates can show us how they'll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we'll do our best to support you through our recruitment process.

In addition to our competitive salaries, our colleagues also benefit from:

• Fantastic colleague discount - Reward ££'s and discounts across our Retail and Funeral businesses.
• Retail discounts - our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
• Colleague Dividend - We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
• Colleague recognition - we celebrate our colleague's achievements both personally and professionally
• Personalised learning and development - with easy access to a wide range of training programmes
• Paid time for volunteering - we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
• Enhanced family friendly policies - to help you feel fully supported during any significant life events.
• Wellbeing - Annual health check kit and virtual GP - Finger prick blood test kit, that is sent to Square Healthcare.