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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and drive sales in travel bookings.
- Company: Chelmsford Star Co-operative has been serving the community since 1867, offering diverse services.
- Benefits: Enjoy flexible hours, employee discounts, and generous annual leave with performance-based commissions.
- Why this job: Join a vibrant team, develop your leadership skills, and make a real impact in travel.
- Qualifications: Experience in sales or customer service, with a confident and social personality required.
- Other info: We value inclusivity and fairness in our recruitment process.
The predicted salary is between 30000 - 42000 £ per year.
About The Role
At Chelmsford Star Co-operative Travel, we are dedicated to providing exceptional customer service across a variety of activities, including:
- Advising on and booking holidays
- Processing payments
- Maintaining workplace standards
Who we are looking for:
To be a successful candidate for this role, you will need:
- Leadership experience in sales or customer-focused environments
- Previous experience in a travel branch
- A confident, social, and vibrant personality
- The ability to collaborate with colleagues and customers
About You:
As a Travel Manager, you will motivate your team to deliver an unparalleled customer experience.
Your Responsibilities:
- Track and review sales performance, leading your team to achieve targets and performance indicators while fostering a high-performance culture
- Develop, coach, and train your team to support their career development and progression
- Create innovative strategies to increase sales and enhance customer engagement
- Take overall accountability for the branch
About Us
Chelmsford Star Co-operative Society Ltd was established in 1867, following a meeting of workers from a local ironworks, 23 years after the founding of the first Co-operative Society. We began trading in a small shop on Tindal Street, Chelmsford, and later merged with the Braintree and West Essex Co-operative in the late 1960s.
The Society provides goods and services throughout Mid Essex to both members and customers. Our family of businesses includes food, travel, funerals, and department stores.
Benefits:
- Twice-yearly commission bsed on branch performance.
- 28 days of annual leave (including bank holidays), pro-rated
- Auto-enrollment in our pension scheme
- Employee discounts across all Society trading divisions
- Flexible working hours
- Death-in-service benefit
- Free tea and coffee during breaks
Chelmsford Star Co-operative Society Ltd is committed to ensuring that our recruitment process is as fair and inclusive as possible for everyone.
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Travel Manager Chelmsford employer: Chelmsford Star Co-op
Contact Detail:
Chelmsford Star Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Manager Chelmsford
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations. This knowledge will not only help you in interviews but also demonstrate your passion for the industry, making you a more attractive candidate.
✨Tip Number 2
Network with current or former employees of Chelmsford Star Co-operative Travel. They can provide valuable insights into the company culture and expectations, which can give you an edge during the hiring process.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully motivated teams in the past. Be ready with specific examples that showcase your ability to drive sales and enhance customer engagement.
✨Tip Number 4
Research the company's history and values. Understanding their commitment to exceptional customer service and community involvement will allow you to align your answers with their mission during the interview.
We think you need these skills to ace Travel Manager Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales and customer service, particularly in the travel industry. Use specific examples that demonstrate your leadership skills and ability to motivate a team.
Craft a Compelling Cover Letter: Write a cover letter that showcases your vibrant personality and passion for travel. Mention how your previous experiences align with the responsibilities of the Travel Manager role and how you can contribute to enhancing customer engagement.
Highlight Achievements: In your application, include quantifiable achievements from your past roles, such as sales targets met or exceeded, team development successes, or innovative strategies you implemented that led to increased customer satisfaction.
Showcase Team Collaboration: Emphasise your ability to collaborate with colleagues and customers. Provide examples of how you've successfully worked in a team environment to achieve common goals, which is crucial for the Travel Manager position.
How to prepare for a job interview at Chelmsford Star Co-op
✨Showcase Your Leadership Skills
As a Travel Manager, you'll need to demonstrate your leadership experience. Be prepared to discuss specific examples of how you've motivated teams in previous roles, especially in sales or customer-focused environments.
✨Know the Company and Its Values
Familiarise yourself with Chelmsford Star Co-operative Society's history and values. Understanding their commitment to exceptional customer service will help you align your answers with their expectations during the interview.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer engagement strategies. Think of scenarios where you've successfully handled customer complaints or increased sales, and be ready to share those experiences.
✨Demonstrate Your Passion for Travel
Your enthusiasm for travel can set you apart. Share your personal travel experiences and how they have shaped your understanding of customer needs in the travel industry. This will show your genuine interest in the role.
