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For Companies At a Glance
- Tasks: Help customers book their dream holidays and provide top-notch service.
- Company: Join Chelmsford Star Co-operative, a trusted community business since 1867.
- Benefits: Enjoy 28 days of leave, flexible hours, and employee discounts.
- Why this job: Be part of a friendly team that shares your passion for travel and customer care.
- Qualifications: Sales or customer service experience, enthusiasm for travel, and good communication skills required.
- Other info: Free tea and coffee during breaks to keep you energised!
The predicted salary is between 24000 - 36000 £ per year.
About The Role
At Chelmsford Star Co-operative Travel, we provide exceptional customer care across a range of activities, including:
- Advising on and booking holidays
- Processing payments
- Maintaining workplace standards
About You:
We are looking for candidates with the following qualifications:
- Experience in sales or customer-focused environments
- Passion and enthusiasm for travel and holidays
- A confident and sociable nature
- Excellent communication skills
- GCSE or equivalent qualification
Your Responsibilities:
As part of our team, your key responsibilities will include:
- Delivering outstanding customer service to ensure all client needs are met
- Maintaining effective and up-to-date displays of brochures and promotional materials
- Continuously developing your knowledge of the travel industry
- Accurately filing all administration tasks, such as booking records
- Promptly banking and balancing all financial transactions
- Upholding a polite and professional demeanor in all interactions, both face-to-face and on the telephone
- Maintaining a professional appearance and attitude
About Us
Chelmsford Star Co-operative Society Ltd was established in 1867, following a meeting of workers from a local ironworks, 23 years after the founding of the first Co-operative Society. We began trading in a small shop on Tindal Street, Chelmsford, and later merged with the Braintree and West Essex Co-operative in the late 1960s.
The Society provides goods and services throughout Mid Essex to both members and customers. Our family of businesses includes food, travel, funerals, and department stores.
Benefits:
- We offer our employees the following benefits:
- 28 days of annual leave (including bank holidays) on a pro-rata basis
- Auto-enrollment in our pension scheme
- Employee discounts across all Society trading divisions
- Flexible working hours
- Death in service benefit
- Free tea and coffee during breaks
Chelmsford Star Co-operative Society Ltd is committed to ensuring that our recruitment process is as fair and inclusive as possible for everyone.
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Travel Consultant Chelmsford employer: Chelmsford Star Co-op
Contact Detail:
Chelmsford Star Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Travel Consultant Chelmsford
✨Tip Number 1
Familiarise yourself with the latest travel trends and popular destinations. This knowledge will not only help you in interviews but also demonstrate your passion for the industry, which is crucial for a role as a Travel Consultant.
✨Tip Number 2
Practice your communication skills by engaging in conversations about travel with friends or family. Being able to confidently discuss various holiday options and customer needs will set you apart during the interview process.
✨Tip Number 3
Showcase your customer service experience by preparing examples of how you've successfully handled customer inquiries or resolved issues in previous roles. This will highlight your ability to deliver outstanding service, which is key for this position.
✨Tip Number 4
Visit the Chelmsford Star Co-operative Travel website and social media pages to understand their brand and values. Tailoring your conversation to align with their mission during the interview can make a strong impression.
We think you need these skills to ace Travel Consultant Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in sales or customer-focused roles. Emphasise any relevant travel experience and showcase your communication skills, as these are key for the Travel Consultant position.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for travel and customer service. Mention specific experiences that demonstrate your ability to deliver outstanding customer care and how you can contribute to Chelmsford Star Co-operative Travel.
Showcase Relevant Skills: In your application, clearly outline your excellent communication skills and sociable nature. Provide examples of how you've successfully interacted with customers in previous roles, as this will resonate well with the hiring team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential for this role.
How to prepare for a job interview at Chelmsford Star Co-op
✨Show Your Passion for Travel
Make sure to express your enthusiasm for travel during the interview. Share personal experiences or destinations you've enjoyed, as this will demonstrate your genuine interest in the industry and align with the company's focus on exceptional customer care.
✨Highlight Customer Service Experience
Prepare examples from your past roles where you provided outstanding customer service. Discuss how you handled difficult situations or went above and beyond to meet client needs, as this is crucial for a role that revolves around advising and booking holidays.
✨Demonstrate Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios you might encounter as a travel consultant, such as explaining travel packages or resolving customer queries.
✨Research the Company
Familiarise yourself with Chelmsford Star Co-operative Society's history, values, and services. Understanding their mission and how they operate will help you tailor your responses and show that you're genuinely interested in being part of their team.
