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For Companies At a Glance
- Tasks: Lead a team in our convenience store, ensuring excellent customer service and store presentation.
- Company: Join the Chelmsford Star Co-operative Society, a community-focused organisation with a rich history.
- Benefits: Enjoy 28 days of leave, flexible hours, colleague discounts, and free tea and coffee.
- Why this job: Be a key player in creating a welcoming environment for customers and making a real impact.
- Qualifications: Experience in leading teams and a passion for customer service are essential.
- Other info: Flexible working hours and opportunities for personal development await you!
The predicted salary is between 24000 - 36000 £ per year.
About The Role
As a Shift Leader, you will be at the forefront of our convenience stores. Leading by example you will inspire your team to be involved in keeping your store at its best for customers. You will be assisting your store manager with the day-to-day operation, providing excellent customer service, and making sure that the store is presentable for the local community.
Your tasks will be wide ranging and varied, such as:
- To deputize for the Store Manager in their absence
- To maintain appropriate levels of stock availability to customers, through the effective use of stock and order procedures, to maximize the sales within agreed stockholding targets.
- To maintain the security of the store, its contents, and its staff in accordance with the Food Store Policy & Procedures Manual
- To ensure that the store is maintained to a high standard of cleanliness and presentation and any remedial maintenance work required is identified and communicated to appropriate party.
- To implement and maintain stock ranges in accordance with Society planograms and promotional programmes and ensure such merchandise is well‑presented and promotional material effectively displayed.
- To abide by and carry out Health and Safety Policy
- To carry out other duties as may be required by the business from time to time.
As a key holder you will be responsible for opening and closing the store, therefore flexibility is key as you will be required to work evenings and weekends.
You will also be required to pass the BIIAB Award for Personal licence holders. The Society is an approved centre for this qualification therefore the training and examination will be in‑house.
About You
Due to the fast‑paced nature of our stores our Shift Leaders will need to work with enthusiasm and initiative. You will be the point of contact for the team demonstrating the standards required.
You will need to show
- Previous experience of leading and inspiring a sizable team.
- An ability to build relationships with colleagues for getting jobs done
- A genuine passion and care for customers and their experience in store, demonstrating excellent customer service in any situation.
- A reliable and dependable manner
- That you can help us achieve our purpose by being inspiring, helpful, and trustworthy!
You will need to be over 18 years of age to authorize age‑related sales.
About Us
Chelmsford Star Co‑operative Society Ltd was established in 1867, following a meeting of workers from a local ironworks, 23 years after the founding of the first Co‑operative Society. We began trading in a small shop on Tindal Street, Chelmsford, and later merged with the Braintree and West Essex Co‑operative in the late 1960s.
The Society provides goods and services throughout Mid Essex to both members and customers. Our family of businesses includes food, travel, funerals, and department stores.
We offer our colleagues the following benefits
- 28 days of annual leave (including bank holidays, pro‑rated).
- Auto‑enrollment pension scheme.
- Colleague discount across the Society divisions.
- Flexible working hours.
- Death in Service Benefit.
- Free tea and coffee during breaks.
Chelmsford Star Co‑operative Society Ltd. is committed to ensuring that our recruitment process is as fair and inclusive as possible for everyone.
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Shift Leader employer: Chelmsford Star Co-op
Contact Detail:
Chelmsford Star Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Leader
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in as a Shift Leader.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past where you've inspired a team or handled a tough situation. Being able to share these stories will show them you're the right fit for leading their store.
✨Tip Number 3
Be ready to demonstrate your customer service skills! Prepare to discuss how you would handle various customer scenarios. They want to see that you genuinely care about providing an excellent experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Chelmsford Star Co-operative Society!
We think you need these skills to ace Shift Leader
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight any previous experience you have in leading a team. We want to see how you've inspired others and maintained high standards in your past roles.
Customer Service is Key: Don’t forget to mention your passion for customer service! Share examples of how you've gone above and beyond to ensure customers have a great experience. This will show us that you genuinely care about our customers.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Avoid jargon and focus on what makes you a great fit for the Shift Leader role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Chelmsford Star Co-op
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Shift Leader. Familiarise yourself with stock management, customer service excellence, and health and safety policies. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experience leading a team. Think of specific examples where you inspired your colleagues or improved team performance. Highlighting your ability to build relationships and motivate others will demonstrate that you’re the right fit for the role.
✨Demonstrate Customer Passion
Since customer service is key, come ready to share instances where you went above and beyond for customers. Whether it’s resolving an issue or creating a welcoming environment, showing your genuine care for customer experience will resonate well with the interviewers.
✨Ask Thoughtful Questions
Prepare some insightful questions about the store's operations or team dynamics. This not only shows your enthusiasm for the role but also gives you a chance to assess if the company culture aligns with your values. It’s a win-win!
