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- Tasks: Provide compassionate care for the deceased and support families during funerals.
- Company: Join Chelmsford Star Co-operative Society, a community-focused organisation with a rich history since 1867.
- Benefits: Enjoy 28 days annual leave, flexible hours, and discounts across various services.
- Why this job: Make a meaningful impact while working in a supportive and empathetic environment.
- Qualifications: A full UK driving licence and a commitment to excellent client service are essential.
- Other info: Full training provided; no prior experience in the funeral industry required.
The predicted salary is between 24000 - 33600 £ per year.
About The Role
We are seeking a Funeral Operative who will provide exceptional care when bringing the deceased into our care and during the day of the funeral. The ideal candidate will possess excellent driving skills to ensure the safe and comfortable transportation of client families in our hearses and limousines. This role requires effective teamwork as well as the ability to work independently, especially under pressure. We are looking for someone who is both caring and empathetic to the needs of our clients and colleagues. Attention to detail is a prerequisite.
About You:
This position is based at our Baddow Road Operations Centre, and we prefer applicants to be within a 10-mile radius. The core working hours are 39 hours per week, with additional hours on evenings and weekends when participating in our \”On Call\” rota outside of regular office hours. While some experience in the funeral industry is preferred, it is not required, as full training will be provided once hired.
You will be responsible for:
- Acting as an ambassador for the business at all times
- Providing dignified and respectful care of the deceased
- Bringing the deceased into our care
- Driving and bearing during funerals to the highest standards
- Delivering exceptional client care
Core Skill Requirements:
- Commitment to delivering excellent client service to the highest standards
- Excellent communication skills
- Professional appearance and demeanor
- A full UK driving licence
- Physical fitness to participate in bearing duties
- A flexible and dependable approach to work
About Us
Chelmsford Star Co-operative Society Ltd was established in 1867, following a meeting of workers from a local ironworks, 23 years after the founding of the first Co-operative Society. We began trading in a small shop on Tindal Street, Chelmsford, and later merged with the Braintree and West Essex Co-operative in the late 1960s.
The Society provides goods and services throughout Mid Essex to both members and customers. Our family of businesses includes food, travel, funerals, and department stores.
We offer our colleagues the following benefits:
- 28 days of annual leave (including bank holidays) (pro-rata)
- Auto-enrollment pension scheme
- Colleague discounts across the Society trading divisions
- Flexible working hours
- Death in Service Benefit
- Free tea and coffee during rest breaks
Chelmsford Star Co-operative Society Ltd is committed to ensuring that our recruitment process is as fair and inclusive as possible for everyone.
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Funeral Operative employer: Chelmsford Star Co-op
Contact Detail:
Chelmsford Star Co-op Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Funeral Operative
✨Tip Number 1
Familiarise yourself with the funeral industry and its practices. Understanding the nuances of this field will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight your driving skills and any relevant experience you have. Since the role requires excellent driving abilities, be prepared to discuss your driving history and any specific training you've undertaken.
✨Tip Number 3
Demonstrate your empathy and communication skills in conversations with our team. Being able to connect with others and show understanding is crucial in this role, so share examples from your past experiences.
✨Tip Number 4
Be ready to discuss your flexibility and dependability. This position may require working evenings and weekends, so showing that you can adapt to varying schedules will make you a strong candidate.
We think you need these skills to ace Funeral Operative
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Funeral Operative position. Highlight your empathy, attention to detail, and teamwork abilities in your application.
Tailor Your CV: Customise your CV to reflect relevant experiences and skills that align with the role. Emphasise any previous customer service experience or roles that required compassion and professionalism.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the funeral industry and your commitment to providing exceptional client care. Share personal anecdotes that demonstrate your caring nature and ability to work under pressure.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Chelmsford Star Co-op
✨Show Empathy and Care
As a Funeral Operative, it's crucial to demonstrate your ability to empathise with grieving families. During the interview, share any relevant experiences where you provided support or care to others, highlighting your compassionate nature.
✨Highlight Teamwork Skills
This role requires effective teamwork, so be prepared to discuss examples of how you've successfully worked in a team environment. Emphasise your ability to collaborate and communicate effectively with colleagues, especially under pressure.
✨Demonstrate Attention to Detail
Attention to detail is a prerequisite for this position. Be ready to provide specific examples of how you've ensured accuracy and thoroughness in previous roles, whether in driving, client service, or any other relevant experience.
✨Prepare for Practical Scenarios
Since the role involves driving and bearing duties, consider discussing your driving experience and any relevant qualifications. You might also want to prepare for practical scenarios that could arise during funerals, showcasing your problem-solving skills.
